503 error

jeffrt10

2008-09-22 18:26:46

I cannot loggin at all today, I didn't change my password and my license is up to date. Below is the log I keep getting:


13:18:54] SmartFTP v3.0.1022.38
[13:18:55] Resolving host name "www.wheelcitystl.com"
[13:18:56] Connecting to 67.19.244.210 Port: 21
[13:18:56] Connected to www.wheelcitystl.com.
[13:18:56] 220---------- Welcome to Pure-FTPd [TLS] ----------
[13:18:56] 220-You are user number 1 of 50 allowed.
[13:18:56] 220-Local time is now 13:18. Server port: 21.
[13:18:56] 220-This is a private system - No anonymous login
[13:18:56] 220-IPv6 connections are also welcome on this server.
[13:18:56] 220 You will be disconnected after 15 minutes of inactivity.
[13:18:56] USER whlcity
[13:18:56] 331 User whlcity OK. Password required
[13:18:56] PASS (hidden)
[13:19:06] 530 Login authentication failed
[13:19:06] Active Help: https://www.smartftp.com/support/kb/51
[13:19:06] QUIT
[13:19:09] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[13:19:09] 221 Logout.
[13:19:09] Client closed the connection.
[13:19:09] Connect failed. Waiting to retry (30s)...

Any ideas?
Thanks,
Jeff

mb

2008-09-22 19:15:25

Hello Jeff ..

It means that the username/password you are using is incorrect or there is a problem on the server side. Please contact your web hosting provider for assistance.

Regards,
Mat