Stops Working

Razorwing

2008-09-12 15:46:28

For awhile now, after two weeks of continues use SmartFTP no longer downloads when it is scheduled to do so. I currently use SmartFTP to download SQL Backups daily at a scheduled time, after two weeks without any problems, SmartFTP suddenly stops downloading these backups. Attempting to restart these downloads fail and the result is that I have to restart the SmartFTP application. The event log reports that there are insufficient resources to run this task, but having checked the system, it has plenty of resources to spare.

I run SmartFTP on Windows 2003 R2 and it continues to run in the background until the above problem occurs in which I have to restart the application until the problem happens again in around two weeks time. I try to keep SmartFTP as update to date as possible in the hope that this problem would be fixed but unfortunately this has no been the case.

I would like to know if anyone has any suggestion as to what may be causing the problem, if this problem has happened to you and what I can do to fix the problem.

Kind Regards,
Andrew

+- System -----------------------------

Microsoft Windows Server 2003 "R2" Standard Edition 

Service Pack 2 (Build 3790)



CPU Speed		   : 1995 MHz

Total Memory		: 2047 MB

Free Memory		 : 1146 MB



+- SmartFTP ---------------------------

Version			 : 3.0.1021.14

Time Stamp		  : 2008-08-07 21:42:10

Platform			: x86

Id				  : 400052123

Days in use		 : 389



+- Application DLL --------------------

sfFTPLib.dll		: 1.5.13.42

sfFavorites.dll	 : 1.0.17.14

sfFavoritesShellExtension.dll : 1.0.1.13

sfTransferQueue.dll : 1.0.14.14

sfFTPShellExtension.dll : 1.0.12.14

SmartFTPPS.dll	  : 3.0.1021.14



+- Language ---------------------------

SmartFTP.exe		: 3.0.1021.14



+- Internet Explorer ------------------

Version			 : 7.0.5730.11



+- Winsock ----------------------------

Winsock			 : 2.2

mb

2008-09-12 19:52:50

Please install the latest version from:
https://www.smartftp.com/download

Then post the system information again.

And then try to run SmartFTP under your normal user account (not as a scheduled task).

Regards,
Mat

Razorwing

2008-09-15 13:18:20

I dont think i explained this correctly or maybe I am misunderstanding

SmartFTP runs on the main administrator account and the schedules are setup within SmartFTP to download the SQLBacks everyday.

I hope this clears things up.

+- System -----------------------------

Microsoft Windows Server 2003 "R2" Standard Edition 

Service Pack 2 (Build 3790)



CPU Speed		   : 1995 MHz

Total Memory		: 2047 MB

Free Memory		 : 1315 MB



+- SmartFTP ---------------------------

Version			 : 3.0.1022.27

Time Stamp		  : 2008-09-12 22:46:12

Platform			: x86

Id				  : 400052123

Days in use		 : 391



+- Application DLL --------------------

sfFTPLib.dll		: 1.5.13.46

sfFavorites.dll	 : 1.0.18.27

sfFavoritesShellExtension.dll : 1.0.1.14

sfTransferQueue.dll : 1.0.15.27

sfFTPShellExtension.dll : 1.0.13.27

SmartFTPPS.dll	  : 3.0.1022.27



+- Language ---------------------------

SmartFTP.exe		: 3.0.1022.27



+- Internet Explorer ------------------

Version			 : 7.0.5730.11



+- Winsock ----------------------------

Winsock			 : 2.2

mb

2008-09-15 13:40:49

You need to provide logs or anything else that helps to find out what's not working. The fact that SmartFTP doesn't work under some specific circumstances on your computer does not really help so much.

Razorwing

2008-09-15 14:41:59

Thank you for your quick reply.

Unfortunately at the time, i did not have logging enabled in SmartFTP so I may have to wait for this to happen again and report back to you with my finds, however i was able to get some system event logs.

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 11/09/2008
Time: 07:44:09
User: N/A
Computer: WARPTECH
Description:
Hanging application SmartFTP.exe, version 3.0.1021.14, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 53 6d 61 72 74 46 SmartF
0018: 54 50 2e 65 78 65 20 33 TP.exe 3
0020: 2e 30 2e 31 30 32 31 2e .0.1021.
0028: 31 34 20 69 6e 20 68 75 14 in hu
0030: 6e 67 61 70 70 20 30 2e ngapp 0.
0038: 30 2e 30 2e 30 20 61 74 0.0.0 at
0040: 20 6f 66 66 73 65 74 20 offset
0048: 30 30 30 30 30 30 30 30 00000000

Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 11/09/2008
Time: 07:44:23
User: N/A
Computer: WARPTECH
Description:
Fault bucket 876211989.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 38 37 36 32 31 31 39 38 87621198
0010: 39 0d 0a 9..

mb

2008-09-15 14:50:30

Thank you. Unfortunately the event description without the actual dump is not much of use. Let's see if the new version improves the situation.

Regards,
Mat

Razorwing

2008-09-25 07:57:06

Hello,

Its happened again. I managed to get some logs from SmartFTP, i was wondering if i could e-mail a zipped copy of the logs to you?

Regards,
Andrew

mb

2008-09-25 13:43:26

Please upload it to rapidshare.com or to your own server and send the link to us.

Regards,
Mat

Razorwing

2008-10-06 09:05:47

Hello Mat,

The problem occurred again over the weekend. The last successful transfer was Friday so over the weekend it did not transfer anything. There were no logs for the 4 or the 5 of October but strangely enough, success e-mails were sent for those days.

What do you make of this very strange behaviour?

Regards,
Andrew

mb

2008-10-06 16:58:57

What does the success email say? Maybe your file was skipped because it was the same as on the destination?

Razorwing

2008-10-09 11:02:53

I hope this e-mail log helps.

SQL Backup log file 

05/10/2008 03:30:01: Backing up DatabaseName30 (full database) to: 

F:\FTP\DatabaseName30\FULL_(local)_DatabaseName30_20081005_033001.sqb 



05/10/2008 03:30:01: BACKUP DATABASE [DatabaseName30] TO DISK = 'F:\FTP\DatabaseName30\FULL_(local)_DatabaseName30_20081005_033001.sqb' WITH NAME = '<AUTO>', DESCRIPTION = '<AUTO>', INIT, PASSWORD = 'XXXXXXXXXX', KEYSIZE = 128, ERASEFILES = 12h, MAILTO = 'support@website.co.uk', COMPRESSION = 3, THREADS = 1 



05/10/2008 03:30:48: Backup data size : 1.007 GB 

05/10/2008 03:30:48: Compressed data size: 208.419 MB 

05/10/2008 03:30:48: Compression rate : 79.79% 



Processed 131864 pages for database 'DatabaseName30', file 'DatabaseName30_Data' on file 1. 

Processed 1 pages for database 'DatabaseName30', file 'DatabaseName30_Log' on file 1. 

BACKUP DATABASE successfully processed 131865 pages in 45.437 seconds (23.774 MB/sec). 

-------------------------------------------------------------------------------- 



05/10/2008 03:30:50: Deleting old backup file: F:\FTP\DatabaseName30\FULL_(local)_DatabaseName30_20081004_033000.sqb 

05/10/2008 03:30:50: Backing up master (full database) to: 

F:\FTP\master\FULL_(local)_master_20081005_033050.sqb 



05/10/2008 03:30:50: BACKUP DATABASE [master] TO DISK = 'F:\FTP\master\FULL_(local)_master_20081005_033050.sqb' WITH NAME = '<AUTO>', DESCRIPTION = '<AUTO>', INIT, PASSWORD = 'XXXXXXXXXX', KEYSIZE = 128, ERASEFILES = 12h, MAILTO = 'support@website.co.uk', COMPRESSION = 3, THREADS = 1 



05/10/2008 03:30:51: Backup data size : 16.375 MB 

05/10/2008 03:30:51: Compressed data size: 3.653 MB 

05/10/2008 03:30:51: Compression rate : 77.69% 



Processed 2008 pages for database 'master', file 'master' on file 1. 

Processed 1 pages for database 'master', file 'mastlog' on file 1. 

BACKUP DATABASE successfully processed 2009 pages in 0.733 seconds (22.442 MB/sec). 

-------------------------------------------------------------------------------- 



05/10/2008 03:30:53: Deleting old backup file: F:\FTP\master\FULL_(local)_master_20081004_033109.sqb 

05/10/2008 03:30:53: Backing up model (full database) to: 

F:\FTP\model\FULL_(local)_model_20081005_033053.sqb 



05/10/2008 03:30:53: BACKUP DATABASE [model] TO DISK = 'F:\FTP\model\FULL_(local)_model_20081005_033053.sqb' WITH NAME = '<AUTO>', DESCRIPTION = '<AUTO>', INIT, PASSWORD = 'XXXXXXXXXX', KEYSIZE = 128, ERASEFILES = 12h, MAILTO = 'support@website.co.uk', COMPRESSION = 3, THREADS = 1 



05/10/2008 03:30:53: Backup data size : 1.438 MB 

05/10/2008 03:30:53: Compressed data size: 62.500 KB 

05/10/2008 03:30:53: Compression rate : 95.75% 



Processed 96 pages for database 'model', file 'modeldev' on file 1. 

Processed 1 pages for database 'model', file 'modellog' on file 1. 

BACKUP DATABASE successfully processed 97 pages in 0.051 seconds (15.440 MB/sec). 

-------------------------------------------------------------------------------- 



05/10/2008 03:30:55: Deleting old backup file: F:\FTP\model\FULL_(local)_model_20081004_033112.sqb 

05/10/2008 03:30:55: Backing up msdb (full database) to: 

F:\FTP\msdb\FULL_(local)_msdb_20081005_033055.sqb 



05/10/2008 03:30:55: BACKUP DATABASE [msdb] TO DISK = 'F:\FTP\msdb\FULL_(local)_msdb_20081005_033055.sqb' WITH NAME = '<AUTO>', DESCRIPTION = '<AUTO>', INIT, PASSWORD = 'XXXXXXXXXX', KEYSIZE = 128, ERASEFILES = 12h, MAILTO = 'support@website.co.uk', COMPRESSION = 3, THREADS = 1 



05/10/2008 03:30:56: Backup data size : 19.000 MB 

05/10/2008 03:30:56: Compressed data size: 2.646 MB 

05/10/2008 03:30:56: Compression rate : 86.07% 



Processed 2344 pages for database 'msdb', file 'MSDBData' on file 1. 

Processed 1 pages for database 'msdb', file 'MSDBLog' on file 1. 

BACKUP DATABASE successfully processed 2345 pages in 0.630 seconds (30.481 MB/sec). 

-------------------------------------------------------------------------------- 



05/10/2008 03:30:57: Deleting old backup file: F:\FTP\msdb\FULL_(local)_msdb_20081004_033114.sqb 

05/10/2008 03:30:57: SQL Backup process ended. 



05/10/2008 03:31:12: Deleted msdb entries older than 08/04/2008 03:31:12

mb

2008-10-09 13:31:56

This is not a log from SmartFTP.

Razorwing

2008-10-09 15:10:33

No logs are recorded, only success e-mails.

mb

2008-10-09 16:56:55

This is no email from SmartFTP either.

Razorwing

2008-10-10 09:50:52

I have to apologies. I got confused between the sql server backup e-mail and the smartFTP e-mails which all come from the same e-mail address.

It doesnt seem any SmartFTP logs or e-mails are produced at all for the weekend which doesnt seem to help either of us to determine the problem

Any suggestions on what to do or test for next?

mb

2008-10-10 09:55:11

It's a bit hard for us to figure out the problem from the information you have provided. Are you running the latest version (3.0.1023.4) of SmartFTP? If not please install it from: https://www.smartftp.com/download

Then run SmartFTP under a user account with a UI interface. For example login to the server with TS and then start SmartFTP. Then close the terminal session without logging out. This way you can always go back and see what wen wrong if you should not get any emails.

Regards,
Mat