426 Connection reset

scum

2008-04-08 09:21:49

I need some help, for the last few months I've been having problems with Smartftp v3.0. I'm connecting to my friends FTP which is running over SSL (Explicit), I have the ability to open 2 threads and almost all the time, with every file I try to download it stops, freezes, drops the connect and then starts downloading again but then will do it over and over and over again. sometime it could be 20kb into download or 13mb into download. It is really puzzling me because this had been happening since version 2.5 for me and I stopped using it. I've now purchased for v3.0 and still getting the same problem and now doubting this product.

I have used other FTP programs to download from the server and only smartftp gives this problem! I'm running no firewall on my router but have ZoneAlarm running on my machine but please let me note that I was getting this problem before I even had ZA installed.

[10:17:09] Session Cipher: 128 bit RC4
[10:17:09] TLS encrypted session established.
[10:18:18] Transfer Timeout (60s). Closing data connection.
[10:18:18] 4751288 bytes transferred. (66.4 KB/s) (00:01:09)
[10:18:18] 426- Connection reset
[10:18:18] 426 Connection reset

Why is this only happening with in Smartftp I have no idea but I'm now getting frustrating not being able to use a program that keeps freezing!

mb

2008-04-08 13:23:27

Hello ..

It's a network problem. It means the server stops sending data after 60 seconds or the data never arrives at your computer. Try to uninstall Zonealaram and try again. Check your router. Try to download from another server and see if you have the same problem.

Regards,
Mat

scum

2008-04-08 21:57:41

Hello ..

It's a network problem. It means the server stops sending data after 60 seconds or the data never arrives at your computer. Try to uninstall Zonealaram and try again. Check your router. Try to download from another server and see if you have the same problem.

Regards,
Mat
it's not Zonealarm, as I stated, this has been happening long before I started using ZA. I'm more convinced that Smartftp is the issue because other FTP programs I use do not have this problem.

It's always easy to say it's not the product that is a fault but when other apps do not experience the same issue then there must be something work right.

mb

2008-04-08 22:30:46

Post the logs from SmartFTP and your other FTP client.

Regards,
Mat

scum

2008-04-09 08:55:48

OK,

I downloaded the same file:

Smartftp:

[2008-04-09T09:31:38] 250 Directory changed to /test
[2008-04-09T09:31:38] PWD
[2008-04-09T09:31:39] 257 "/test" is current directory
[2008-04-09T09:31:39] MLST test.rar
[2008-04-09T09:31:39] 250- Begin
[2008-04-09T09:31:39] 250 End.
[2008-04-09T09:31:39] PROT P
[2008-04-09T09:31:39] 200 Command okay
[2008-04-09T09:31:39] PRET RETR test.rar
[2008-04-09T09:31:39] 200 OK, will use server for upcoming transfer
[2008-04-09T09:31:39] PASV
[2008-04-09T09:31:39] 227 Entering Passive Mode (**,**,***,***,197,88).
[2008-04-09T09:31:39] Opening data connection to **.**.***.*** Port: 50520
[2008-04-09T09:31:39] RETR test.rar
[2008-04-09T09:31:39] Connected. Exchanging encryption keys...
[2008-04-09T09:31:39] 150 File status okay; about to open data connection from Server.
[2008-04-09T09:31:40] Session Cipher: 128 bit RC4
[2008-04-09T09:31:40] TLS encrypted session established.
[2008-04-09T09:33:10] Transfer Timeout (60s). Closing data connection.
[2008-04-09T09:33:10] 14434084 bytes transferred. (154 KB/s) (00:01:31)
[2008-04-09T09:33:11] 426- Connection reset
[2008-04-09T09:33:11] 426 Connection reset

===FTP RECONNECTS TO SERVER AT THIS POINT===
[2008-04-09T09:33:11] MDTM test.rar
[2008-04-09T09:33:11] 213 20080329044234.669
[2008-04-09T09:33:11] Log closed
[2008-04-09T09:33:11] Log opened
[2008-04-09T09:33:14] 250 Directory changed to /Test
[2008-04-09T09:33:14] PWD
[2008-04-09T09:33:14] 257 "/Test" is current directory
[2008-04-09T09:33:14] MLST test.rar
[2008-04-09T09:33:14] 250- Begin
[2008-04-09T09:33:14] 250 End.
[2008-04-09T09:33:14] Source File: Size=15000000, SizeUnit=Byte, Time=2008-03-29T04:42:34, TimeFormat=Exact
[2008-04-09T09:33:14] Destination File: Size=14434084, SizeUnit=Byte, Time=2008-03-29T04:42:34, TimeFormat=Exact
[2008-04-09T09:33:14] RecentTime=2008-04-09T08:33:11
[2008-04-09T09:33:14] Rule "IF Destination Time=Equal AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[2008-04-09T09:33:14] PROT P
[2008-04-09T09:33:14] 200 Command okay
[2008-04-09T09:33:14] PRET RETR test.ar
[2008-04-09T09:33:14] 200 OK, will use Server for upcoming transfer
[2008-04-09T09:33:14] PASV
[2008-04-09T09:33:14] 227 Entering Passive Mode (**,**,***,***,146,193).
[2008-04-09T09:33:14] Opening data connection to **.**.***.*** Port: 37569
[2008-04-09T09:33:14] REST 14434084
[2008-04-09T09:33:14] Connected. Exchanging encryption keys...
[2008-04-09T09:33:14] 350 Requested file action pending further information.
[2008-04-09T09:33:14] RETR test.rar
[2008-04-09T09:33:15] 150 File status okay; about to open data connection from Server.
[2008-04-09T09:33:15] Session Cipher: 128 bit RC4
[2008-04-09T09:33:15] TLS encrypted session established.
[2008-04-09T09:33:16] 226- Checksum from transfer: 4420ac5f
[2008-04-09T09:33:16] 226- checksum from transfer matched checksum in .sfv
[2008-04-09T09:33:16] 226 Transfer complete, 565.9KB in 1.43 seconds (395.7KB/s)
[2008-04-09T09:33:16] 565916 bytes transferred. (272 KB/s) (00:00:02)
[2008-04-09T09:33:16] MDTM test.rar
[2008-04-09T09:33:17] 213 20080329044234.669
[2008-04-09T09:33:17] Log closed


FlashFXP:

[R] PRET RETR test.rar
[R] 200 OK, will use Server for upcoming transfer
[R] PASV
[R] 227 Entering Passive Mode (**,**,***,***,198,123).
[R] Opening data connection IP: **.**.**.*** PORT: 50811
[R] RETR test.rar
[R] Connected. Negotiating SSL session..
[R] 150 File status okay; about to open data connection from Server.
[R] SSL negotiation successful...
[R] SSL encrypted session using cipher EDH-RSA-DES-CBC3-SHA (168 bits)
[R] 226- Checksum from transfer: 4420ac5f
[R] 226- checksum from transfer matched checksum in .sfv
[R] 226 Transfer complete, 15.0MB in 59.257 seconds (253.1KB/s)
Transferred: test.rar 14.31 MB in 59.36 seconds (246.8 KB/s)
Transfer queue completed
Transferred 1 file totaling 14.31 MB in 1 minute 0 seconds (246.8 KB/s)
*** Log Closed: 09/04/2008 09:46:11

mb

2008-04-09 14:43:56

Please post the complete log from both clients.

scum

2008-04-09 21:27:25

I don't see that it's necessary to see my FTP client connect to the server, that is from connection to download. You can see there is an issue and flashfxp only gave me that which I have not touched. There is something wrong but there is nothing more you will see from the rest of the log accept the connecting info - totally irrelevant!

mb

2008-04-09 21:40:17

I'm sorry but we can only help you if you provide the information we request.