I got the 'You may not login more than five times' blues


2007-12-07 10:27:08

When I attempt to login to servers, I get this message to begin with, and then many frustrating times afterwards ....

[codebox][10:19:36] 530 Sorry, you may not login more than five times.
[10:19:36] An existing connection was forcibly closed by the remote host.
[10:19:36] Cannot login waiting to retry (30s)...
[10:19:36] Client closed the connection.[/codebox]

It happens often on the first entry to a server for the day that it must be a fault of Smart's - much as I love my ftp program.

Is there anything I can do to correct this, please?


2007-12-07 11:12:43

Hello ...

The log says that you cannot login more than 5 times. That means you should not open more than 5 concurrent connections to the server. Close all your remote browsers (menu: Window -> Close All). Wait 5 minutes and login/connect again.



2007-12-07 11:39:32

Thanks, mb, didn't know that. Cheers


2007-12-09 11:09:11


2007-12-09 11:18:54

Hello ..

When reading the log you would see that the server doesn't let you login:

[10:59:34] 530 Login incorrect.
[10:59:34] Active Help: https://www.smartftp.com/support/kb/51

Please contact the administrator of the server. They will be able to tell you why the server doesn't let you in.



2007-12-09 11:32:51

Thanks, mb, but it's not just this server but others too. I have just emailed them with the problem, but I will follow your advice and contact them further. I take it, mb, that you are saying the fault cannot lie with the ftp program(?).
Many thanks.


2007-12-09 17:14:26

Hello Mat

The server responds by saying they can find no fault their end. And that I should check the firewall here - which, as I expect you know, is cleared for SmartFTP. And the server people say I should check the Smart client settings.

Are they on the right track, do you think, please?

Cheers paul


2007-12-09 17:20:02

I've gone through the settings, but I don't see anything there that would affect uploading. Is there something I should watch out for, please?

I have also been told this afternoon that these failed connections have had my machine's IP put on the banned list. Not happy about that, of course.