Sleep icon next to files in queue appearing

Good day;

I have various files in the transfer queue uploaded on a reoccurring schedule (for example, uploading weather information files every 30 minutes). Occassionally the upload stops after a couple of days and when I look at the queue list, I see a sleep icon next to the first file in the queue(a few Z's in bubbles, suggesting snoozing) and all the files stop uploading. If I close and re-open SmartFTP the list re-initializes and proceeds with the 30min uploads for another few days or so. I haven't been able to determine 1)when the sleep icon will appear 2) what is causing it to trigger to sleep mode.

I am running a licensed version of 2.5

Any ideas?

thanks,
Steve

Hello ..

1. Please update to the latest version: https://www.smartftp.com/download

2. Post the log of the queue item. Double click the queue item to get the log.

Regards,
Mat

Problem arose again today. normally uploads every 30min at 3min past the half hour. Failed at 1:03pm

Log:

[12:03:05] Remote file exist check: "weekTempRad.png".
[12:03:05] SIZE weekTempRad.png
[12:03:05] 213 49226
[12:03:05] MDTM weekTempRad.png
[12:03:05] 213 20071115123305
[12:03:05] Source File: Size=49241, SizeUnit=Byte, Time=2007-11-15T18:03:03, TimeFormat=Exact
[12:03:05] Destination File: Size=49226, SizeUnit=Byte, Time=2007-11-15T12:33:05, TimeFormat=Exact
[12:03:05] No rule matched. Default Action="Overwrite".
[12:03:05] PASV
[12:03:05] 227 Entering Passive Mode (216,147,37,66,211,193).
[12:03:05] Opening data connection to 216.147.37.66 Port: 54209
[12:03:05] STOR weekTempRad.png
[12:03:06] 150 Opening BINARY mode data connection for weekTempRad.png
[12:03:06] 49241 bytes transferred. (35.5 KB/s) (00:00:01)
[12:03:06] 226 Transfer complete.
[12:03:06] MDTM 20071115180303 weekTempRad.png
[12:03:07] 550 20071115180303: No such file or directory
[12:03:07] SIZE weekTempRad.png
[12:03:07] 213 49241
[12:33:28] Remote file exist check: "weekTempRad.png".
[12:33:28] SIZE weekTempRad.png
[12:33:28] 213 49241
[12:33:28] MDTM weekTempRad.png
[12:33:28] 213 20071115130308
[12:33:28] Source File: Size=49299, SizeUnit=Byte, Time=2007-11-15T18:33:15, TimeFormat=Exact
[12:33:28] Destination File: Size=49241, SizeUnit=Byte, Time=2007-11-15T13:03:08, TimeFormat=Exact
[12:33:28] No rule matched. Default Action="Overwrite".
[12:33:28] PASV
[12:33:28] 227 Entering Passive Mode (216,147,37,66,228,176).
[12:33:28] Opening data connection to 216.147.37.66 Port: 58544
[12:33:28] STOR weekTempRad.png
[12:33:29] 150 Opening BINARY mode data connection for weekTempRad.png
[12:33:29] 49299 bytes transferred. (34.5 KB/s) (00:00:01)
[12:33:29] 226 Transfer complete.
[12:33:29] MDTM 20071115183315 weekTempRad.png
[12:33:29] 550 20071115183315: No such file or directory
[12:33:29] SIZE weekTempRad.png
[12:33:29] 213 49299
[13:03:03] Remote file exist check: "weekTempRad.png".
[13:03:03] SIZE weekTempRad.png
[13:03:03] 213 49299
[13:03:03] MDTM weekTempRad.png
[13:03:03] 213 20071115133331
[13:03:03] Source File: Size=49251, SizeUnit=Byte, Time=2007-11-15T19:02:59, TimeFormat=Exact
[13:03:03] Destination File: Size=49299, SizeUnit=Byte, Time=2007-11-15T13:33:31, TimeFormat=Exact
[13:03:03] No rule matched. Default Action="Overwrite".
[13:03:03] PASV
[13:03:03] 227 Entering Passive Mode (216,147,37,66,131,19).
[13:03:03] Opening data connection to 216.147.37.66 Port: 33555
[13:03:03] STOR weekTempRad.png
[13:03:04] 150 Opening BINARY mode data connection for weekTempRad.png
[13:03:04] 49251 bytes transferred. (35.0 KB/s) (00:00:01)
[13:03:04] 226 Transfer complete.
[13:03:04] MDTM 20071115190259 weekTempRad.png
[13:03:04] 550 20071115190259: No such file or directory
[13:03:04] SIZE weekTempRad.png
[13:03:04] 213 49251

Hello ..

I don't see an error in the log. The item has been processed (sucessfully uploaded) at 13:03. What exactly is the problem?

Please post the system information from the menu: help->about "system information" dialog.

Regards
Mat