Not able to connect?

Hi,

I've tried and tried and I can't get connected properly. I've changed my mode to passive, auto detect, timeout at 120sec ....

I'll paste my log here and hopefully you can help. I'm at my wits' end. I should also tell you that there are little tiny red Xs on my folder images in the ftp site folder structure. I can't find a definition for that imagery.

Thanks!
svensson

[19:32:51] Resolving host name "www3.telus.net"
[19:32:51] Connecting to 161.184.245.22 Port: 21
[19:32:51] Connected to www3.telus.net.
[19:32:51] 220 Welcome to www3.telus.net.
[19:32:51] USER svensson
[19:32:51] 331 Please specify the password.
[19:32:51] PASS (hidden)
[19:32:51] 230 Login successful.
[19:32:51] SYST
[19:32:51] 215 UNIX Type: L8
[19:32:51] Detected Server Type: UNIX
[19:32:51] FEAT
[19:32:51] 211-Features:
[19:32:51] EPRT
[19:32:51] EPSV
[19:32:51] MDTM
[19:32:51] PASV
[19:32:51] REST STREAM
[19:32:51] SIZE
[19:32:51] TVFS
[19:32:51] 211 End
[19:32:51] PWD
[19:32:51] 257 "/"
[19:32:51] CWD /public_html/dave_2006
[19:32:51] 250 Directory successfully changed.
[19:32:51] PWD
[19:33:31] Timeout (40s).
[19:33:31] Active Help: https://www.smartftp.com/support/kb/74
[19:33:31] Client closed the connection.

Hello ..

If you have a software firewall installed please disable it temporary and try again. Do you have the same problem with other FTP clients?

Regards,
SmartFTP

Hello ..

If you have a software firewall installed please disable it temporary and try again. Do you have the same problem with other FTP clients?

Regards,
SmartFTP

Hi,

No software firewall and yes, I downloaded coffeecup to see whether it was just this software, and I have the same problem with both. Also, I contacted my ISP and they said that since I can connect to my site using their proprietary file manager software (which sucks), it's not a problem on their end.

Thanks for your promptness!
svensson

Do you have the same problem with all FTP servers? e.g. try ftp.smartftp.com

Regards,
SmartFTP

Do you have the same problem with all FTP servers? e.g. try ftp.smartftp.com

Regards,
SmartFTP

Hi there,

Sorry, I've been away a while ... in answer to your question, yes, I am able to get to that ftp site.

I just tried getting in again and I was more succcessful than last time, and was able to do some quick work, but then it seized up on me again. I noticed something different in the log this time:

[18:21:11] An established connection was aborted by the software in your host machine.
[18:21:11] Server closed connection

Does that ring any bells for you?

Thanks!