Cannot login

smartholm

2007-02-26 21:15:34

Hi! I have been using smartFTP for about 5 years and for the first time I am experiencing problems with it. It won't (can't) connect to my FTP server. I have checked with my host and they have no problems connecting. I can connect to one of my domains but not the other. I registered today hoping to have this problem solved! Please help!

Best regards from Iceland,
VerySmart

mb

2007-02-26 21:28:45

smartholm

2007-02-26 22:17:24

[22:13:33] 220 ProFTPD 1.2.8 Server (ProFTPD Default Installation) [host69.ipowerweb.com]
[22:13:33] USER hrundhol
[22:13:34] 331 Password required for hrundhol.
[22:13:34] PASS (hidden)
[22:13:35] 530 Login incorrect.
[22:13:35] Active Help: https://www.smartftp.com/support/kb/51
[22:13:35] Cannot login waiting to retry (30s)...

No changes in login/pw

regards,
verysmart

mb

2007-02-26 22:22:24

Hello ...

Your username/password is not correct or there are other problems with your account. Please contact your webhosting provider or server administrator.

Regards,
SmartFTP

smartholm

2007-02-26 22:36:57

Hello ...

Your username/password is not correct or there are other problems with your account. Please contact your webhosting provider or server administrator.

Regards,
SmartFTP

I already contacted them and they had no problems connecting, they even uploaded a test page.

VerySmart

eyebex

2007-02-26 23:02:52

Then you'd just have to double check that they used the same server, username and password as you did. Maybe you're connecting to the wrong server?

smartholm

2007-02-26 23:15:28

Then you'd just have to double check that they used the same server, username and password as you did. Maybe you're connecting to the wrong server?

Maybe, but I made no changes at all. They used the login information I gave them. We'll see. Thanks.

goodwyne

2007-03-06 17:24:53

I am having the same problem since last updating the software it is is NOT an incorrect user name or password. I've verified that repeatedly. I ftp to multiple sites and can't log in to any of them. I'm running Vista Ultimate if that matters. All I know is, I can't log in to any of my sites to make changes.