License Renewed but no mail and number "inactive"

Pixel_K

2006-12-10 17:25:23

I renewed my license but never got the key, and when I try to request it via the "lost my key" function, it says Key inactive. Should I post my key ID here ?

2006-12-10 19:31:46

Hello ..

Please add your license key id to the profile in the forum and we can fix the problem.

Regards,
-Mat

Pixel_K

2006-12-11 12:15:23

When I try to do it I receive the folowing error :
[codebox]
There appears to be an error with the database.
You can try to refresh the page by clicking here ===================================================
Date: Mon, 11 Dec 2006 13:12:44 +0100
Error Number: 1264 Error: Out of range value adjusted for column 'icq_number'
at row 1 IP Address: <<My IP adress >> mySQL query error:
UPDATE ibf_member_extra
SET website='http://',icq_number='',aim_name='',yahoo='',msnname='',location='',interests=''
WHERE id=9780[/codebox]

2006-12-11 15:14:30

Oh yet another IPB bug.

Please send an email with your license key id to sales attt smartftp dott com

Regards,
-Mat

Pixel_K

2006-12-17 20:43:20

I'm back with my problems .
I've sent a mail to the sales dept., I received my key and installed it, but after I restart SmartFTP, it doesn't seem to "see" it, it's still in personnal/educational mode.

2006-12-18 06:03:24

Hello ...

Please contact us through email regarding such matters.

Thank you
Regards,
SmartFTP