stopped connecting for no reason

Ok, it happened again, out of the blue, with no changes to my computer or password or anything, my FTP just disconnected and will not connect again, telling me my password is wrong!

I tried using a new password, but it still won't connect.

I do have Norton, but just set that all up to make this work about 3 weeks ago.

It was working fine all day yesterday and then this morning, it just didn't.

Any ideas?

I checked with the pinned "read me" not for this forum, but the link to the Development build isn't working, you might want to check that out -


Thanks for your help -

Here's what FTP said when I tried to connect:



[10:41:21] SmartFTP v2.0.997.4
[10:41:23] Resolving host name "www.snap-ez.com"
[10:41:25] Connecting to 66.235.203.161 Port: 21
[10:41:26] Connected to www.snap-ez.com.
[10:41:27] 220---------- Welcome to Pure-FTPd [TLS] ----------
[10:41:27] 220-You are user number 1 of 50 allowed.
[10:41:27] 220-Local time is now 10:41. Server port: 21.
[10:41:27] 220 You will be disconnected after 15 minutes of inactivity.
[10:41:27] USER snap-ezc
[10:41:27] 331 User snap-ezc OK. Password required
[10:41:27] PASS (hidden)
[10:41:37] 530 Authentication failed, sorry
[10:41:37] Active Help: https://www.smartftp.com/support/kb/51
[10:41:38] Cannot login waiting to retry (30s)...
[10:42:08] Continue to login attempt 2...
[10:42:08] QUIT
[10:42:08] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[10:42:08] 221 Logout.
[10:42:08] Server closed connection
[10:42:08] Resolving host name "www.snap-ez.com"
[10:42:08] Connecting to 66.235.203.161 Port: 21
[10:42:08] Connected to www.snap-ez.com.
[10:42:08] 220---------- Welcome to Pure-FTPd [TLS] ----------
[10:42:08] 220-You are user number 2 of 50 allowed.
[10:42:08] 220-Local time is now 10:42. Server port: 21.
[10:42:08] 220 You will be disconnected after 15 minutes of inactivity.
[10:42:08] USER snap-ezc
[10:42:09] 331 User snap-ezc OK. Password required
[10:42:09] PASS (hidden)
[10:42:20] 530 Authentication failed, sorry
[10:42:20] Active Help: https://www.smartftp.com/support/kb/51
[10:42:20] Cannot login waiting to retry (30s)...
[10:42:50] Continue to login attempt 3...
[10:42:50] QUIT
[10:42:50] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[10:42:50] 221 Logout.
[10:42:50] Server closed connection
[10:42:50] Resolving host name "www.snap-ez.com"
[10:42:50] Connecting to 66.235.203.161 Port: 21
[10:42:50] Connected to www.snap-ez.com.
[10:42:50] 220---------- Welcome to Pure-FTPd [TLS] ----------
[10:42:50] 220-You are user number 1 of 50 allowed.
[10:42:50] 220-Local time is now 10:42. Server port: 21.
[10:42:50] 220 You will be disconnected after 15 minutes of inactivity.
[10:42:50] USER snap-ezc
[10:42:51] 331 User snap-ezc OK. Password required
[10:42:51] PASS (hidden)
[10:43:01] 530 Authentication failed, sorry
[10:43:01] Active Help: https://www.smartftp.com/support/kb/51
[10:43:01] Cannot login waiting to retry (30s)...
[10:43:31] Continue to login attempt 4...
[10:43:31] QUIT
[10:43:31] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[10:43:31] 221 Logout.
[10:43:31] Server closed connection
[10:43:31] Resolving host name "www.snap-ez.com"
[10:43:31] Connecting to 66.235.203.161 Port: 21
[10:43:31] Connected to www.snap-ez.com.
[10:43:32] 220---------- Welcome to Pure-FTPd [TLS] ----------
[10:43:32] 220-You are user number 1 of 50 allowed.
[10:43:32] 220-Local time is now 10:43. Server port: 21.
[10:43:32] 220 You will be disconnected after 15 minutes of inactivity.
[10:43:32] USER snap-ezc
[10:43:32] 331 User snap-ezc OK. Password required
[10:43:32] PASS (hidden)
[10:43:42] 530 Authentication failed, sorry
[10:43:42] Active Help: https://www.smartftp.com/support/kb/51
[10:43:42] Cannot login waiting to retry (30s)...
[10:44:12] Continue to login attempt 5...
[10:44:12] QUIT
[10:44:12] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[10:44:12] 221 Logout.
[10:44:12] Server closed connection
[10:44:12] Resolving host name "www.snap-ez.com"
[10:44:12] Connecting to 66.235.203.161 Port: 21
[10:44:13] Connected to www.snap-ez.com.
[10:44:13] 220---------- Welcome to Pure-FTPd [TLS] ----------
[10:44:13] 220-You are user number 2 of 50 allowed.
[10:44:13] 220-Local time is now 10:44. Server port: 21.
[10:44:13] 220 You will be disconnected after 15 minutes of inactivity.
[10:44:13] USER snap-ezc
[10:44:13] 331 User snap-ezc OK. Password required
[10:44:13] PASS (hidden)
[10:44:23] 530 Authentication failed, sorry
[10:44:23] Active Help: https://www.smartftp.com/support/kb/51
[10:44:23] Cannot login waiting to retry (30s)...
[10:44:53] Continue to login attempt 6...
[10:44:53] QUIT
[10:44:54] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[10:44:54] 221 Logout.
[10:44:54] Server closed connection
[10:44:54] Resolving host name "www.snap-ez.com"
[10:44:54] Connecting to 66.235.203.161 Port: 21
[10:44:54] Connected to www.snap-ez.com.
[10:44:54] 220---------- Welcome to Pure-FTPd [TLS] ----------
[10:44:54] 220-You are user number 1 of 50 allowed.
[10:44:54] 220-Local time is now 10:44. Server port: 21.
[10:44:54] 220 You will be disconnected after 15 minutes of inactivity.
[10:44:54] USER snap-ezc
[10:44:54] 331 User snap-ezc OK. Password required
[10:44:54] PASS (hidden)
[10:45:05] 530 Authentication failed, sorry
[10:45:05] Active Help: https://www.smartftp.com/support/kb/51
[10:45:05] Cannot login waiting to retry (30s)...
[10:45:35] Continue to login attempt 7...
[10:45:35] QUIT
[10:45:35] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[10:45:35] 221 Logout.
[10:45:35] Server closed connection
[10:45:35] Resolving host name "www.snap-ez.com"
[10:45:35] Connecting to 66.235.203.161 Port: 21
[10:45:35] Connected to www.snap-ez.com.
[10:45:35] 220---------- Welcome to Pure-FTPd [TLS] ----------
[10:45:35] 220-You are user number 1 of 50 allowed.
[10:45:35] 220-Local time is now 10:45. Server port: 21.
[10:45:35] 220 You will be disconnected after 15 minutes of inactivity.
[10:45:35] USER snap-ezc
[10:45:35] 331 User snap-ezc OK. Password required
[10:45:35] PASS (hidden)
[10:45:46] 530 Authentication failed, sorry
[10:45:46] Active Help: https://www.smartftp.com/support/kb/51
[10:45:46] Cannot login waiting to retry (30s)...
[10:46:16] Continue to login attempt 8...
[10:46:16] QUIT
[10:46:16] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[10:46:16] 221 Logout.
[10:46:16] Server closed connection
[10:46:16] Resolving host name "www.snap-ez.com"
[10:46:16] Connecting to 66.235.203.161 Port: 21
[10:46:16] Connected to www.snap-ez.com.
[10:46:16] 220---------- Welcome to Pure-FTPd [TLS] ----------
[10:46:16] 220-You are user number 2 of 50 allowed.
[10:46:16] 220-Local time is now 10:46. Server port: 21.
[10:46:16] 220 You will be disconnected after 15 minutes of inactivity.
[10:46:16] USER snap-ezc
[10:46:16] 331 User snap-ezc OK. Password required
[10:46:16] PASS (hidden)
[10:46:27] 530 Authentication failed, sorry
[10:46:27] Active Help: https://www.smartftp.com/support/kb/51
[10:46:27] Cannot login waiting to retry (30s)...
[10:46:57] Continue to login attempt 9...
[10:46:57] QUIT
[10:46:57] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[10:46:57] 221 Logout.
[10:46:57] Cannot login waiting to retry (30s)...
[10:46:57] Server closed connection
[10:47:27] Continue to login attempt 10...
[10:47:27] Resolving host name "www.snap-ez.com"
[10:47:27] Connecting to 66.235.203.161 Port: 21
[10:47:27] Connected to www.snap-ez.com.
[10:47:27] 220---------- Welcome to Pure-FTPd [TLS] ----------
[10:47:27] 220-You are user number 1 of 50 allowed.
[10:47:27] 220-Local time is now 10:47. Server port: 21.
[10:47:27] 220 You will be disconnected after 15 minutes of inactivity.
[10:47:27] USER snap-ezc
[10:47:28] 331 User snap-ezc OK. Password required
[10:47:28] PASS (hidden)
[10:47:38] 530 Authentication failed, sorry
[10:47:38] Active Help: https://www.smartftp.com/support/kb/51
[10:47:38] Cannot login waiting to retry (30s)...
[10:48:08] Continue to login attempt 11...
[10:48:08] QUIT
[10:48:08] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[10:48:08] 221 Logout.
[10:48:08] Server closed connection

As you can see from the log the user/password authentication failed:
[10:41:37] 530 Authentication failed, sorry

This has the following two causes:
1. The username/password you have entered is wrong
2. Server side problem.

You mentioned you didn't change the username/password the problem is most likely with the server. Please contact your web hosting company. They will be able to tell you why you can't login anymore.

Regards,
-Mat