previously in public forum...

mesh925

2006-11-08 17:14:01

https://www.smartftp.com/forums/index.ph ... getnewpost

I now have a license - can anyone help with the topic posted here (above link) ??

thanks

mb

2006-11-08 17:34:08

Add your license key id to your forum profile.

mesh925

2006-11-24 13:43:14


Add your license key id to your forum profile.


All done.
lisa

mb

2006-11-25 03:58:07

Hello ..

Regarding the firewall problem. Add SmartFTP to the exception list of your firewall or antivirus software. For more information please take a look at the following kb article:
https://www.smartftp.com/support/kb/conn ... d-f58.html

If it shouldn't help please post the complete log of your FTP session.

Thank you.
Regards,
-Mat

mesh925

2006-11-30 15:11:55

Hi,

I've changed the firewall to 'Permit All'; but still keep getting this

[15:10:07] SmartFTP v2.0.999.5
[15:10:08] Resolving host name "mesh925"
[15:10:10] Unable to resolve host name.
[15:10:10] Active Help: https://www.smartftp.com/support/kb/81
[15:10:10] Cannot login waiting to retry (30s)...
[15:10:40] Continue to login attempt 2...
[15:10:40] Resolving host name "mesh925"
[15:10:42] Unable to resolve host name.
[15:10:42] Active Help: https://www.smartftp.com/support/kb/81
[15:10:42] Cannot login waiting to retry (30s)...
[15:11:12] Continue to login attempt 3...
[15:11:12] Resolving host name "mesh925"
[15:11:15] Unable to resolve host name.
[15:11:15] Active Help: https://www.smartftp.com/support/kb/81
[15:11:15] Cannot login waiting to retry (30s)...


Help...??!

lisa

mesh925

2006-11-30 15:26:15

Have just realised, old, unlicensed version of Smart is now working - but the new downloaded isn't.

mb

2006-11-30 23:04:23

Please post the log and the system information from the Help->About "System Information" dialog.

Thank you.
Regards,
-Mat

mesh925

2007-01-26 16:08:39

+- System -----------------------------
Microsoft Windows XP Home Edition
Service Pack 2 (Build 2600)

CPU Speed : 2791 MHz
Total Memory : 457712 KB
Free Memory : 79136 KB

+- SmartFTP ---------------------------
Version : 2.0.999.5
Time Stamp : 2006-10-11 07:58:33
Platform : x86

+- Application DLL --------------------
sfFTPLib.dll : 1.5.8.36
SmartHook.dll : 1.0.2.1

+- Language ---------------------------
SmartFTP.exe : 2.0.999.5

+- System DLL -------------------------
shell32.dll : 6.00.2900.2951 (xpsp_sp2_gdr.060713-0009)
shlwapi.dll : 6.00.2900.3020 (xpsp.061023-0222)
comctl32.dll : 6.0 (xpsp.060825-0040)
riched20.dll : 5.30.23.1221
schannel.dll : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

+- Internet Explorer ------------------
Version : 6.0.2900.2180

+- Winsock ----------------------------
Winsock : 2.2

mb

2007-01-26 18:59:26

Hello ..

1. Install the latest version
https://www.smartftp.com/download

2. Use the correct host name
"mesh925" doesn't seem to be correct unless you are trying to connect to an internal server.

Regards,
SmartFTP