Cannot connect

loirdw

2006-07-05 04:39:50

Greetings,

I just purchased SmartFTP after a trial run. The trial worked great; however, now I cannot conntect to my server. I contacte my host for problems that they may be having and to verify my logon information. Everything checked out ok. I think that the issue may now be a configuration. Any assistance with the issue is appreciated. The follow is the communtication the I receive:

[23:06:40] SmartFTP v2.0.996.29
[23:06:40] Resolving host name "ftp.sell-it-houston.com"
[23:06:40] Connecting to 72.22.84.19 Port: 21
[23:07:01] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[23:07:01] Cannot login waiting to retry (30s)...
[23:07:01] Client closed the connection.
[23:07:01] Active Help: https://www.smartftp.com/support/kb/58
[23:07:31] Continue to login attempt 2...
[23:07:31] Resolving host name "ftp.sell-it-houston.com"
[23:07:31] Connecting to 72.22.84.19 Port: 21
[23:07:52] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[23:07:52] Client closed the connection.
[23:07:52] Cannot login waiting to retry (30s)...
[23:07:52] Active Help: https://www.smartftp.com/support/kb/58
[23:08:22] Continue to login attempt 3...
[23:08:22] Resolving host name "ftp.sell-it-houston.com"
[23:08:22] Connecting to 72.22.84.19 Port: 21
[23:08:43] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[23:08:43] Client closed the connection.
[23:08:43] Cannot login waiting to retry (30s)...
[23:08:43] Active Help: https://www.smartftp.com/support/kb/58
[23:09:13] Continue to login attempt 4...
[23:09:13] Resolving host name "ftp.sell-it-houston.com"
[23:09:13] Connecting to 72.22.84.19 Port: 21
[23:09:34] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[23:09:34] Cannot login waiting to retry (30s)...
[23:09:34] Client closed the connection.
[23:09:34] Active Help: https://www.smartftp.com/support/kb/58
[23:10:04] Continue to login attempt 5...
[23:10:04] Resolving host name "ftp.sell-it-houston.com"
[23:10:04] Connecting to 72.22.84.19 Port: 21
[23:10:25] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[23:10:25] Cannot login waiting to retry (30s)...
[23:10:25] Client closed the connection.
[23:10:25] Active Help: https://www.smartftp.com/support/kb/58

eyebex

2006-07-05 07:04:07

Are you running some kind of firewall?

loirdw

2006-07-05 13:45:25

Yes, the Windows firewall. I disabled it for about 15 minutes. Unfortunately, I still got that messege. I' also using the Norton Anti-Virus; however, not the firewall. Any additional things I may look at. Also, when the software is purchased is their some type of configuration change should be made? Thanks.

Loir

mb

2006-07-05 14:16:29

Hello ..

It seems to be a firewall/AV problem. Check the norton configuration and disable Worm protection. Also see
https://www.smartftp.com/support/kb/conn ... d-f58.html

Regards,
-Mat