still can't get connection, ftp server working


I keep getting this message when trying to log on to my site:

[11:57:00] Continue to login attempt 10...
[11:57:00] Resolving host name ""
[11:57:00] Connecting to Port: 21
[11:57:00] Connected to
[11:57:00] Cannot login waiting to retry (30s)...
[11:57:00] Server closed connection

I have contacted my provider, velnet and they say nothing is wrong with the server and they can log on with my password details.

I have windows security center firewall, updates and virus scan turned off as well as all the McAfee applications turned off as well.

Where I am going wrong?

Many thanks


Hello ..

The problem is very likely with a software firewall (Norton, McAfee, etc) installed on your computer. Add SmartFTP to the list of "allowed applications" in the firewall/AV software settings.

Please add your license key id to your profile when posting into this forum.