SmartFTP suddenly ceased to work

I have been using a licensed version for some time now with no problems....until this afternoon. Suddenly I am unable to stay connected long enough to see a file list. I am able to upload files through another source, so my webhost is not the problem. I have updated to the latest version (1.5.991.19) and have still not resolved the problem. Here is the log from my last try:
SmartFTP v1.5.990.11
Resolving host name ""
Connecting to Port: 21
Connected to
220 FTP server ready.
USER grannysjewelrybox
331 Password required for grannysjewelrybox.
PASS (hidden)
230 User grannysjewelrybox logged in.
215 UNIX Type: L8
500 'FEAT': command not understood.
200 Type set to I.
350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer.
257 "/home/grannysjewelrybox" is current directory.
CWD /home/grannysjewelrybox/www/cgi-bin
250 CWD command successful.
257 "/home/grannysjewelrybox/www/cgi-bin" is current directory.
227 Entering Passive Mode (66,70,181,126,237,62)
Opening data connection to Port: 60734
Timeout (20s).
Active Help:
Client closed the connection.
Automatic failover of data connection mode from "Passive Mode (PASV)" to "Active Mode (PORT)".

I followed the instructions for changing the connection timeout to 40s, but that doesn't seem to help as it still timesout at 20s, no matter what. Help!

If you are connecting through a favorite item, you need to change the timeout setting there. Go to menu: Favorites->Edit Favorites, select the favorite item, right-click on it and select "Properties" from the context menu. Then go to the Connection dialog and change the timeout value to 60 seconds.

If you are still having problems, change the data transfer mode from "Passive Mode" to "Active Mode" and try again.


Thanks Mat. Changing to active mode worked. I don't understand why passive mode suddenly stopped working though.....any ideas?

This can be caused by firewall configuration changes on the server side.

Since I upgraded to the most current build of SmartFTP (1.5.991.19) I am connected automatically to the server when I open the SmartFTP application. Is this a bug with the new version? I prefer to decide when to connect and can find nothing in settings to control this. License key 400013475
Pat Hamm

There is a new feature in this version, called "workspaces". Workspaces save the complete state the application is in, incl. window positions and connected servers. Under "Tools" -> "Settings", "Interface", uncheck "Automatically save workspace on exit". If you do not want this behavior. Workspaces can the managed through "Window" -> "Wordspace" -> "Manage ...".