hicham
Verify if the bug exists after an Uninstall/Reinstall, followed by rebooting your PC.
Verified
Verify that the bug has not already been stated in the Known Issues thread.
Verified
Verify the existing open threads in the bug-report forum. Cuts down on dupes.
Verified
Verify if the bug has been fixed already, by installing the latest Development Build.
Verified. Latest beta doesn't work either.
Provide your System Information: Help > About > System Info -> "Copy To Clipboard".
Provide complete step-by-step instructions on how-to reproduce the crash or bug.
1) Copy a direct ftp link from somewhere
(I copied from a web browser) eg. ftp://ftp.uni-kl.de/pub/linux/knoppix/K ... -08-EN.iso
2) Paste it into the global queue
3) Start the global queue
4) "It's not downloading!!!"
5) Open log to verify previous
The previous major release (1.2?? don't remember exactly
)didn't have this problem, it started when I upgraded to the 1.5 series of Smartftp.
The problem only exists if you paste a link to the global queue from an external source. If I navigate to the ftp server and the file in smartftp and then drag the file to the global queue, it works perfectly.
The FTP log suggests that Smartftp thinks that the file name is in fact a directory name and if it encounters a could not change directory error then it gives up. Also, when using a pasted link, Smartftp tries to get the size using "SIZE", but when the queue item is dragged from a smartftp window, it uses "SIZE filename".
This is not a server error, because:
a) The problem started with the 1.5 release
This is an issue that keeps coming up with different servers.
Here are the FTP logs:
The latest released version 1.5.989
The latest development build
The release version when item was dragged from the smartftp window to the global queue (the working condition)
Verified
Verify that the bug has not already been stated in the Known Issues thread.
Verified
Verify the existing open threads in the bug-report forum. Cuts down on dupes.
Verified
Verify if the bug has been fixed already, by installing the latest Development Build.
Verified. Latest beta doesn't work either.
Provide your System Information: Help > About > System Info -> "Copy To Clipboard".
+- System -----------------------------
Microsoft Windows XP Professional
Service Pack 1 (Build 2600)
CPU Speed : 1712 MHz
Total Memory : 261616 KB
Free Memory : 50308 KB
+- SmartFTP ---------------------------
Version : 1.5.989.4
Time Stamp : 2005-08-15 17:51:34
+- Application DLL --------------------
Controls.dll : 1.6.989.4
sfFTPLib.dll : 1.5.4.2
+- Language ---------------------------
SmartFTP.exe : 1.5.989.4
+- System DLL -------------------------
shell32.dll : 6.00.2800.1643 (xpsp2.050311-1242)
shlwapi.dll : 6.00.2800.1612 (xpsp2.041207-1145)
comctl32.dll : 6.0 (xpsp2.050311-1242)
riched20.dll : 5.30.23.1219
schannel.dll : 5.1.2600.1347 (xpsp2.040109-1800)
+- Internet Explorer ------------------
Version : 6.0.2800.1106
+- Winsock ----------------------------
Winsock : 2.2
Provide complete step-by-step instructions on how-to reproduce the crash or bug.
1) Copy a direct ftp link from somewhere
(I copied from a web browser) eg. ftp://ftp.uni-kl.de/pub/linux/knoppix/K ... -08-EN.iso
2) Paste it into the global queue
3) Start the global queue
4) "It's not downloading!!!"
5) Open log to verify previous
The previous major release (1.2?? don't remember exactly
)didn't have this problem, it started when I upgraded to the 1.5 series of Smartftp.The problem only exists if you paste a link to the global queue from an external source. If I navigate to the ftp server and the file in smartftp and then drag the file to the global queue, it works perfectly.
The FTP log suggests that Smartftp thinks that the file name is in fact a directory name and if it encounters a could not change directory error then it gives up. Also, when using a pasted link, Smartftp tries to get the size using "SIZE", but when the queue item is dragged from a smartftp window, it uses "SIZE filename".
This is not a server error, because:
a) The problem started with the 1.5 release
This is an issue that keeps coming up with different servers.
Here are the FTP logs:
The latest released version 1.5.989
211 End
PWD
257 "/"
CWD /pub/linux/knoppix
250 Directory successfully changed.
PWD
257 "/pub/linux/knoppix"
SIZE
550 Could not get file size.
CWD /pub/linux/knoppix/KNOPPIX_V3.8.1-2005-04-08-EN.iso
550 Failed to change directory.
The latest development build
211 End
PWD
257 "/"
CWD /pub/linux/knoppix
250 Directory successfully changed.
PWD
257 "/pub/linux/knoppix"
SIZE
550 Could not get file size.
CWD /pub/linux/knoppix/KNOPPIX_V3.8.1-2005-04-08-EN.iso
550 Failed to change directory.
The release version when item was dragged from the smartftp window to the global queue (the working condition)
211 End
PWD
257 "/"
CWD /pub/linux/knoppix
250 Directory successfully changed.
PWD
257 "/pub/linux/knoppix"
SIZE KNOPPIX_V3.8.1-2005-04-08-EN.iso
213 719603712
TYPE I
200 Switching to Binary mode.
PASV
227 Entering Passive Mode (131,246,120,27,164,238)
Opening data connection to 131.246.120.27 Port: 42222
RETR KNOPPIX_V3.8.1-2005-04-08-EN.iso
150 Opening BINARY mode data connection for KNOPPIX_V3.8.1-2005-04-08-EN.iso (719603712 bytes).