Failling installationprocedure (update) with ver. 1.983.13

stengun

2004-11-05 22:18:16

While trying to update my version of SmartFTP from 1.982.18 to 1.983.13 the installation failed. After several retryings and trying to update with the "Full version", I keep getting following massage:

"05.11.2004 22:46:20 (Error ) Product: SmartFTP -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action CAGetLicenseInfo, entry: GetLicenseKeyInfo, library: c:windowsTEMPMSIE0A5.TMP"

It seems that there are missing an DLL-file for installation procedure to finish with succes.

Can anybody help me?

P.S. In my effort to resolve the problem, I have tried to reinstall Windows Installer ver. 2.0, but gets the message that this component is allready located at the system. So it can't be that.

2004-11-05 23:21:05

Thank you for reporting.

What OS are you running?

2004-11-05 23:54:17

I've got the same problem on my Win98 SE test machine. Expect an update soon.

The problem only exists on Windows 98.

stengun

2004-11-06 00:14:21

Sorry I didn't follow proceder an reporting OS and further on.

But as You allready gest Yourself I'm running MS Windows 98SE.

System Info is as following:

+- System -----------------------------

Microsoft Windows 98 SE

Total Memory : 523660 KB
Free Memory : 250444 KB

+- SmartFTP ---------------------------

Version : 1.0.982.18

Time Stamp : 2004-09-13 09:05:30

+- Application DLL --------------------

controls.dll : 1.6.982.18
ftpapi.dll : 2.0.982.18
language.dll : 1.0.982.18
reseng.dll : 1.3.982.18
smarthook.dll : 1.0.2.1

+- System DLL -------------------------

unicows.dll : 1.0.4018.0
shell32.dll : 4.72.3812.600
shlwapi.dll : 6.00.2800.1552
comctl32.dll : 5.81
riched20.dll : 5.30.23.1200
schannel.dll : 5.00.1878.13

+- Internet Explorer ------------------

Version : 6.0.2800.1106

+- Winsock ----------------------------

Winsock : 2.2

I know that then You say "expect update soon" - really means it.

eyebex

2004-11-06 00:19:33

In the meantime, you can use the NSI installer instead (which doesn't require the Windows Installer Runtime). Get it from the link in my footer.

2004-11-06 02:37:37

The updated MSI is ready:
https://www.smartftp.com/download

Tested on Win98 SE as well.

Greets
-Mat

stengun

2004-11-06 09:29:25

Thank You MB.

The new enhanced version You and Your team has published is working fine. The installationproblems has disapeared.

And as allways when You say ASAP You really means ASAP!

Thank You.