cannot access/find file error

Hello, I've read through a thousand postings, but I can't seem to correlate what is happening to what people have asked. A link pointing me in the right direction, or a reply with advice would be very much appreciated. I have tried using godaddy.com's ftp transfer, with the error cannot open files appearing. why can't I access my files? I obviously need to do something here...Thank you in advance for any help.

200 NOOP command successful.
Remote file exist check: 'about.htm'.
SIZE about.htm
550 about.htm: The system cannot find the file specified.
PORT 192,168,1,100,8,220
200 PORT command successful.
STOR about.htm
550 about.htm: Access is denied.
PORT 192,168,1,100,8,221
200 PORT command successful.
LIST -aL
150 Opening BINARY mode data connection for /bin/ls.
0 bytes transferred. (N/A/s) (0 ms)
226 Transfer complete.
Transfer failed.

Hello ..

>sonjak
You don't have permissions to upload to this directory on the server. Please contact the technical support of your web hosting provider.

>Lady Di
First install the newest version from
https://www.smartftp.com/download

Then delete the items from the Transfer Queue and add them again.