SmartFTP crash on ftp connection

When clicking on the Connect button to start a connection to any FTP server, the entire client crashes instantly with the generic Windows message "SmartFTP has encountered a problem and needs to close". The log does not even show a initial attempted to issue a command to connect. I have tryed both the latest beta and non-beta releases. I have also tryed clearing the cache in the application and disabling the cache all together. The older version I had (I dont remember the version number) did not have this problem.

+- System -----------------------------
Microsoft Windows 2000 Professional
Service Pack 4 (Build 2195)

CPU Speed : 1694 MHz
Total Memory : 523568 KB
Free Memory : 156100 KB

+- SmartFTP ---------------------------
Version : 1.5.990.27
Time Stamp : 2005-10-23 02:50:57

+- Application DLL --------------------
Controls.dll : 1.6.990.27
sfFTPLib.dll : 1.0.1.38
SmartHook.dll : 1.0.2.1

+- Language ---------------------------
SmartFTP.exe : 1.5.990.27

+- System DLL -------------------------
shell32.dll : 5.00.3900.7071
shlwapi.dll : 6.00.2800.1740 (xpsp2.050831-1533)
comctl32.dll : 5.81
riched20.dll : 5.30.23.1215
schannel.dll : 5.00.2195.6960

+- Internet Explorer ------------------
Version : Not installed

+- Winsock ----------------------------
Winsock : 2.2




----------------------------------------------------
I also have a mini dump file generated. The SmartFTP-20051104150244.xml file contains:

<?xml version="1.0"?>
<Exception><ExceptionRecord ModuleName="C:SmartFTPSmartFTP.exe" ExceptionCode="0xc0000005" ExceptionDescription="EXCEPTION_ACCESS_VIOLATION" ExceptionAddress="0x7172e64c"/><Processor Architecture="PROCESSOR_ARCHITECTURE_INTEL" Level="Unknown" NumberOfProcessors="1"/><OperatingSystem MajorVersion="5" MinorVersion="0" BuildNumber="2195" CSDVersion="Service Pack 4"/><Modules><Module FullPath="C:SmartFTPSmartFTP.exe" BaseAddress="0x00400000" Size="0x0025e000" TimeStamp="10/23/2005 03:31:40" FileVersion="1.5.990.27" ProductVersion="1.5.990.27"/><Module FullPath="C:WINNTsystem32NTDLL.DLL" BaseAddress="0x77f80000" Size="0x0007c000" TimeStamp="06/02/2005 23:54:10" FileVersion="5.0.2195.7006" ProductVersion="5.0.2195.7006"/><Module FullPath="C:WINNTsystem32KERNEL32.DLL" BaseAddress="0x7c570000" Size="0x000b3000" TimeStamp="06/02/2005 23:54:10" FileVersion="5.0.2195.7006" ProductVersion="5.0.2195.7006"/><Module FullPath="C:WINNTsystem32USER32.DLL" BaseAddress="0x77e10000" Size="0x00069000" TimeStamp="04/21/2005 00:08:44" FileVersion="5.0.2195.7032" ProductVersion="5.0.2195.7032"/><Module FullPath="C:WINNTsystem32GDI32.DLL" BaseAddress="0x77f40000" Size="0x0003f000" TimeStamp="04/08/2005 03:54:30" FileVersion="5.0.2195.7011" ProductVersion="5.0.2195.7011"/><Module FullPath="C:WINNTsystem32ADVAPI32.DLL" BaseAddress="0x7c2d0000" Size="0x00065000" TimeStamp="04/21/2005 00:08:44" FileVersion="5.0.2195.7038" ProductVersion="5.0.2195.7038"/><Module FullPath="C:WINNTsystem32rpcrt4.dll" BaseAddress="0x77d30000" Size="0x00078000" TimeStamp="04/08/2005 03:54:30" FileVersion="5.0.2195.7020" ProductVersion="5.0.2195.7020"/><Module FullPath="C:WINNTsystem32OLE32.DLL" BaseAddress="0x7ce20000" Size="0x000ef000" TimeStamp="09/05/2005 03:18:45" FileVersion="5.0.2195.7059" ProductVersion="5.0.2195.7059"/><Module FullPath="C:WINNTsystem32OLEAUT32.DLL" BaseAddress="0x779b0000" Size="0x0009b000" TimeStamp="06/19/2003 11:05:04" FileVersion="2.40.4522.0" ProductVersion="2.40.4522.0"/><Module FullPath="C:WINNTsystem32SHELL32.DLL" BaseAddress="0x7cf30000" Size="0x00245000" TimeStamp="09/23/2005 06:03:25" FileVersion="5.0.3900.7071" ProductVersion="5.0.3900.7071"/><Module FullPath="C:WINNTsystem32shlwapi.dll" BaseAddress="0x70a70000" Size="0x00066000" TimeStamp="08/31/2005 17:49:30" FileVersion="6.0.2800.1740" ProductVersion="6.0.2800.1740"/><Module FullPath="C:WINNTsystem32msvcrt.dll" BaseAddress="0x78000000" Size="0x00045000" TimeStamp="06/19/2003 11:05:04" FileVersion="6.1.9844.0" ProductVersion="6.1.9844.0"/><Module FullPath="C:WINNTsystem32comctl32.dll" BaseAddress="0x71710000" Size="0x00084000" TimeStamp="08/29/2002 07:14:40" FileVersion="5.81.4916.400" ProductVersion="5.50.4916.400"/><Module FullPath="C:WINNTsystem32COMDLG32.DLL" BaseAddress="0x76b30000" Size="0x0003e000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.3700.6693" ProductVersion="5.0.3700.6693"/><Module FullPath="C:WINNTsystem32WININET.DLL" BaseAddress="0x63000000" Size="0x00095000" TimeStamp="06/17/2005 22:49:00" FileVersion="6.0.2800.1511" ProductVersion="6.0.2800.1511"/><Module FullPath="C:WINNTsystem32CRYPT32.DLL" BaseAddress="0x7c740000" Size="0x0008c000" TimeStamp="04/08/2005 03:54:32" FileVersion="5.131.2195.6926" ProductVersion="5.131.2195.6926"/><Module FullPath="C:WINNTsystem32msasn1.dll" BaseAddress="0x77430000" Size="0x00011000" TimeStamp="04/08/2005 03:54:32" FileVersion="5.0.2195.6905" ProductVersion="5.0.2195.6905"/><Module FullPath="C:WINNTsystem32ws2_32.dll" BaseAddress="0x75030000" Size="0x00014000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.2195.6601" ProductVersion="5.0.2195.6601"/><Module FullPath="C:WINNTsystem32ws2help.dll" BaseAddress="0x75020000" Size="0x00008000" TimeStamp="12/07/1999 07:00:00" FileVersion="5.0.2134.1" ProductVersion="5.0.2134.1"/><Module FullPath="C:WINNTsystem32CRYPTUI.DLL" BaseAddress="0x75940000" Size="0x0006f000" TimeStamp="01/12/2005 11:39:46" FileVersion="5.131.2195.6824" ProductVersion="5.131.2195.6824"/><Module FullPath="C:WINNTsystem32WINTRUST.DLL" BaseAddress="0x76930000" Size="0x0002b000" TimeStamp="01/12/2005 11:39:42" FileVersion="5.131.2195.6824" ProductVersion="5.131.2195.6824"/><Module FullPath="C:WINNTsystem32IMAGEHLP.DLL" BaseAddress="0x77920000" Size="0x00023000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.2195.6613" ProductVersion="5.0.2195.6613"/><Module FullPath="C:WINNTsystem32NETAPI32.DLL" BaseAddress="0x7cdc0000" Size="0x00053000" TimeStamp="04/21/2005 00:08:46" FileVersion="5.0.2195.7038" ProductVersion="5.0.2195.7038"/><Module FullPath="C:WINNTsystem32dnsapi.dll" BaseAddress="0x77980000" Size="0x00024000" TimeStamp="01/13/2005 01:09:40" FileVersion="5.0.2195.7003" ProductVersion="5.0.2195.7003"/><Module FullPath="C:WINNTsystem32wsock32.dll" BaseAddress="0x75050000" Size="0x00008000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.2195.6603" ProductVersion="5.0.2195.6603"/><Module FullPath="C:WINNTsystem32netrap.dll" BaseAddress="0x751c0000" Size="0x00006000" TimeStamp="12/07/1999 07:00:00" FileVersion="5.0.2134.1" ProductVersion="5.0.2134.1"/><Module FullPath="C:WINNTsystem32ntdsapi.dll" BaseAddress="0x77bf0000" Size="0x00011000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.2195.6666" ProductVersion="5.0.2195.6666"/><Module FullPath="C:WINNTsystem32WLDAP32.DLL" BaseAddress="0x77950000" Size="0x0002b000" TimeStamp="04/08/2005 03:54:30" FileVersion="5.0.2195.7017" ProductVersion="5.0.2195.7017"/><Module FullPath="C:WINNTsystem32secur32.dll" BaseAddress="0x7c340000" Size="0x0000f000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.2195.6695" ProductVersion="5.0.2195.6695"/><Module FullPath="C:WINNTsystem32samlib.dll" BaseAddress="0x75150000" Size="0x00010000" TimeStamp="04/08/2005 03:54:36" FileVersion="5.0.2195.6944" ProductVersion="5.0.2195.6944"/><Module FullPath="C:WINNTsystem32oledlg.dll" BaseAddress="0x752f0000" Size="0x0001f000" TimeStamp="12/07/1999 07:00:00" FileVersion="5.0.2134.1" ProductVersion="5.0.2134.1"/><Module FullPath="C:SmartFTPControls.dll" BaseAddress="0x60000000" Size="0x00062000" TimeStamp="10/23/2005 03:31:42" FileVersion="1.6.990.27" ProductVersion="1.6.990.27"/><Module FullPath="C:WINNTsystem32WINSPOOL.DRV" BaseAddress="0x77800000" Size="0x0001e000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.2195.6659" ProductVersion="5.0.2195.6659"/><Module FullPath="C:WINNTsystem32mpr.dll" BaseAddress="0x76620000" Size="0x00011000" TimeStamp="04/08/2005 03:54:36" FileVersion="5.0.2195.6824" ProductVersion="5.0.2195.6824"/><Module FullPath="C:WINNTsystem32msimg32.dll" BaseAddress="0x6b2c0000" Size="0x00005000" TimeStamp="12/07/1999 07:00:00" FileVersion="5.0.2180.1" ProductVersion="5.0.2180.1"/><Module FullPath="C:SmartFTPCrashRpt.dll" BaseAddress="0x02000000" Size="0x0003a000" TimeStamp="08/27/2005 01:43:16" FileVersion="1.0.1.0" ProductVersion="1.0.1.0"/><Module FullPath="C:SmartFTPdbghelp.dll" BaseAddress="0x02800000" Size="0x00100000" TimeStamp="07/15/2005 10:41:50" FileVersion="6.3.17.0" ProductVersion="6.3.17.0"/><Module FullPath="C:WINNTsystem32PGPhk.dll" BaseAddress="0x10000000" Size="0x00009000" TimeStamp="06/19/2001 21:38:24" FileVersion="7.1.0.0" ProductVersion="7.1.0.0"/><Module FullPath="C:WINNTsystem32MSCTF.DLL" BaseAddress="0x01270000" Size="0x00049000" TimeStamp="08/23/2001 17:30:38" FileVersion="5.1.2409.22" ProductVersion="5.1.2409.22"/><Module FullPath="C:WINNTsystem32clbcatq.dll" BaseAddress="0x7c950000" Size="0x0008f000" TimeStamp="09/05/2005 00:18:46" FileVersion="2000.2.3529.0" ProductVersion="3.0.0.3529"/><Module FullPath="C:Program FilesSmartFTPsfFTPLib.dll" BaseAddress="0x018f0000" Size="0x0024f000" TimeStamp="06/24/2005 02:57:34" FileVersion="1.0.1.38" ProductVersion="1.0.1.38"/><Module FullPath="C:WINNTsystem32rsaenh.dll" BaseAddress="0x7ca00000" Size="0x00023000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.2195.6611" ProductVersion="5.0.2195.6611"/><Module FullPath="C:WINNTsystem32USERENV.DLL" BaseAddress="0x7c0f0000" Size="0x00064000" TimeStamp="04/08/2005 03:54:30" FileVersion="5.0.2195.7002" ProductVersion="5.0.2195.7002"/><Module FullPath="C:WINNTsystem32RASAPI32.DLL" BaseAddress="0x774e0000" Size="0x00034000" TimeStamp="04/08/2005 03:54:32" FileVersion="5.0.2195.6920" ProductVersion="5.0.2195.6920"/><Module FullPath="C:WINNTsystem32RASMAN.DLL" BaseAddress="0x774c0000" Size="0x00011000" TimeStamp="04/08/2005 03:54:32" FileVersion="5.0.2195.6824" ProductVersion="5.0.2195.6824"/><Module FullPath="C:WINNTsystem32TAPI32.DLL" BaseAddress="0x77530000" Size="0x00022000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.2195.6664" ProductVersion="5.0.2195.6664"/><Module FullPath="C:WINNTsystem32rtutils.dll" BaseAddress="0x77830000" Size="0x0000e000" TimeStamp="12/07/1999 07:00:00" FileVersion="5.0.2168.1" ProductVersion="5.0.2168.1"/><Module FullPath="C:WINNTsystem32cscui.dll" BaseAddress="0x77840000" Size="0x0003e000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.2195.6705" ProductVersion="5.0.2195.6705"/><Module FullPath="C:WINNTsystem32cscdll.dll" BaseAddress="0x770c0000" Size="0x00023000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.2195.6713" ProductVersion="5.0.2195.6713"/><Module FullPath="C:WINNTsystem32mydocs.dll" BaseAddress="0x76df0000" Size="0x00011000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.3502.6601" ProductVersion="5.0.3502.6601"/><Module FullPath="C:WINNTsystem32SHDOCVW.DLL" BaseAddress="0x02160000" Size="0x0014a000" TimeStamp="06/17/2005 23:15:18" FileVersion="6.0.2800.1692" ProductVersion="6.0.2800.1692"/><Module FullPath="C:WINNTsystem32ntshrui.dll" BaseAddress="0x76fa0000" Size="0x0000f000" TimeStamp="12/07/1999 07:00:00" FileVersion="5.0.2134.1" ProductVersion="5.0.2134.1"/><Module FullPath="C:WINNTsystem32atl.dll" BaseAddress="0x773e0000" Size="0x00015000" TimeStamp="06/19/2003 11:05:04" FileVersion="3.0.9435.0" ProductVersion="6.0.0.9435"/><Module FullPath="C:WINNTsystem32linkinfo.dll" BaseAddress="0x76710000" Size="0x00009000" TimeStamp="09/23/2005 06:03:25" FileVersion="5.0.2195.7069" ProductVersion="5.0.2195.7069"/><Module FullPath="C:WINNTsystem32NTLANMAN.DLL" BaseAddress="0x75160000" Size="0x0000c000" TimeStamp="04/08/2005 03:54:36" FileVersion="5.0.2195.6824" ProductVersion="5.0.2195.6824"/><Module FullPath="C:WINNTsystem32netui0.dll" BaseAddress="0x75210000" Size="0x00015000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.2195.6601" ProductVersion="5.0.2195.6601"/><Module FullPath="C:WINNTsystem32netui1.dll" BaseAddress="0x751d0000" Size="0x00038000" TimeStamp="12/07/1999 07:00:00" FileVersion="5.0.2134.1" ProductVersion="5.0.2134.1"/><Module FullPath="C:WINNTsystem32docprop2.dll" BaseAddress="0x71f00000" Size="0x0004d000" TimeStamp="12/07/1999 07:00:00" FileVersion="5.0.2178.1" ProductVersion="5.0.2178.1"/><Module FullPath="C:WINNTsystem32winmm.dll" BaseAddress="0x77570000" Size="0x00030000" TimeStamp="12/07/1999 07:00:00" FileVersion="5.0.2161.1" ProductVersion="5.0.2161.1"/><Module FullPath="C:WINNTsystem32msvfw32.dll" BaseAddress="0x6a8f0000" Size="0x00020000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.2195.6612" ProductVersion="5.0.2195.6612"/><Module FullPath="C:WINNTsystem32avifil32.dll" BaseAddress="0x74870000" Size="0x00016000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.0.2195.6612" ProductVersion="5.0.2195.6612"/><Module FullPath="C:WINNTsystem32msacm32.dll" BaseAddress="0x77410000" Size="0x00013000" TimeStamp="12/07/1999 07:00:00" FileVersion="5.0.2134.1" ProductVersion="5.0.2134.1"/><Module FullPath="C:WINNTsystem32Syncor11.dll" BaseAddress="0x6bd00000" Size="0x0000d000" TimeStamp="03/21/2001 12:16:58" FileVersion="0.1.2.1" ProductVersion="0.1.2.1"/><Module FullPath="C:WINNTsystem32faxshell.dll" BaseAddress="0x70020000" Size="0x00005000" TimeStamp="12/07/1999 07:00:00" FileVersion="5.0.2134.1" ProductVersion="5.0.2134.1"/><Module FullPath="C:WINNTsystem32BROWSEUI.DLL" BaseAddress="0x71500000" Size="0x000fc000" TimeStamp="06/17/2005 23:16:18" FileVersion="6.0.2800.1692" ProductVersion="6.0.2800.1692"/><Module FullPath="C:Program FilesSmartFTPsmarthook.dll" BaseAddress="0x03220000" Size="0x00010000" TimeStamp="06/18/2005 06:12:00" FileVersion="1.0.2.1" ProductVersion="1.0.2.1"/><Module FullPath="C:WINNTsystem32shdoclc.dll" BaseAddress="0x718c0000" Size="0x00084000" TimeStamp="08/29/2002 07:14:40" FileVersion="6.0.2800.1106" ProductVersion="6.0.2800.1106"/><Module FullPath="C:WINNTsystem32riched20.dll" BaseAddress="0x772b0000" Size="0x0006c000" TimeStamp="06/19/2003 11:05:04" FileVersion="5.30.23.1215" ProductVersion="5.0.0.0"/><Module FullPath="C:WINNTsystem32riched32.dll" BaseAddress="0x76b20000" Size="0x00005000" TimeStamp="12/07/1999 07:00:00" FileVersion="5.0.2134.1" ProductVersion="5.0.2134.1"/><Module FullPath="C:WINNTsystem32psapi.dll" BaseAddress="0x690a0000" Size="0x0000b000" TimeStamp="12/07/1999 07:00:00" FileVersion="5.0.2134.1" ProductVersion="5.0.2134.1"/></Modules><CallStack><Frame FrameNumber="1" ReturnAddress="0x7172e73f" ModuleName="C:WINNTsystem32COMCTL32.dll" FunctionName="FlatSB_SetScrollProp" FunctionDisplacement="0x469"/><Frame FrameNumber="2" ReturnAddress="0x77e4158e"/><Frame FrameNumber="3" ReturnAddress="0x77e3afa0" ModuleName="C:WINNTsystem32USER32.dll" FunctionName="VkKeyScanW" FunctionDisplacement="0x5e"/><Frame FrameNumber="4" ReturnAddress="0x77e3afc6" ModuleName="C:WINNTsystem32USER32.dll" FunctionName="CallWindowProcW" FunctionDisplacement="0x1a"/><Frame FrameNumber="5" ReturnAddress="0x60033d0d"/><Frame FrameNumber="6" ReturnAddress="0x77e3afa0" ModuleName="C:WINNTsystem32USER32.dll" FunctionName="VkKeyScanW" FunctionDisplacement="0x5e"/><Frame FrameNumber="7" ReturnAddress="0x77e3afc6" ModuleName="C:WINNTsystem32USER32.dll" FunctionName="CallWindowProcW" FunctionDisplacement="0x1a"/><Frame FrameNumber="8" ReturnAddress="0x6002f8bf" ModuleName="C:SmartFTPControls.dll" FunctionName="CSubclassWnd::WindowProc" FunctionDisplacement="0x16f"/></CallStack></Exception>


Let me know if you also need the .DMP file.

Install the latest beta build and try again.

Regards,
SmartFTP