trouble logging into server

Hello,

I've had trouble logging into the server. after connecting, i get a message that a password is required to log in and the connection is then closed.

i thought that perhaps i was logging into the wrong server of the my web host. i tried ebookfire.com as the video show but the same thing still happens.
what's wrong?

Hi, plz paste a full connection log for help.

know what, i've struggled with it till i got through, but now, it try the upload procedure and nothing happens. then the server closes the connection as follows,

SmartFTP v1.5.990.19
Resolving host name "free.hostdepartment.com"
Connecting to 66.160.180.250 Port: 21
Connected to free.hostdepartment.com.
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 17 of 500 allowed.
220-Local time is now 08:14. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
USER secrets
331 User secrets OK. Password required
PASS (hidden)
Timeout (120s).
Active Help: https://www.smartftp.com/support/kb/74
Client closed the connection.
Cannot login waiting to retry (30s)...
Continue to login attempt 4...
Resolving host name "free.hostdepartment.com"
Connecting to 66.160.180.250 Port: 21
Connected to free.hostdepartment.com.
421 Too many connections (3) from this IP
Server closed connection
Cannot login waiting to retry (30s)...

It can be server issue, try raising timeout to 240s.... but i don't think that can help you, also you can try to connect with internet explorer on ftp://login:password@free.hostdepartment.com way if it don't works it can be the server, or your connection.

thanks for the help.

i did that and was able to upload easily. however, i now have a problem with the servers ip address.
the video tutorial uses ebookfire.com and its address, as an example.
i'm using free.hostdepartment.com but i can't seem to get the right ip address.
since the example uses ebookfire.com, i thought i needed to adjust the corresponding ip address to that of free.hostdepartment.com. i used the external resolver in smartftp supprot area and it didn't work.
when i tried to download form the page i had created, an error message said a connection with the server could not be established. must i get this address form the host?

i also looked at the site building area at the host and noticed a link that imports files loaded via ftp. could it be that all this not working because i've not done that yet?

Hi, i have make a test account on that site and it looks to be server issue, since i can't login on any way (not SmartFTP, internet explorer, opera, ftp.exe)

hello,
i Hope you're not referring to that ftp link that appeared in my last post. it wasn't meant to be so. it appeared there some how. did you mean that ftp link or free.hostdepartment.com?

thanks, Ben

Ok, i am inside i needed to raise the timeout to 240s to go inside.

[12:58:55] SmartFTP v1.5.990.29
[12:58:55] Resolving host name "free.hostdepartment.com"
[12:58:55] Connecting to 66.160.180.250 Port: 21
[12:58:55] Connected to free.hostdepartment.com.
[12:58:56] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
[12:58:56] 220-You are user number 4 of 500 allowed.
[12:58:56] 220-Local time is now 04:21. Server port: 21.
[12:58:56] 220-This is a private system - No anonymous login
[12:58:56] 220-IPv6 connections are also welcome on this server.
[12:58:56] 220 You will be disconnected after 15 minutes of inactivity.
[12:58:56] USER Aokromes
[12:58:56] 331 User Aokromes OK. Password required
[12:58:56] PASS (hidden)
[13:00:55] 230-User Aokromes has group access to: www
[13:00:55] 230-OK. Current restricted directory is /
[13:00:55] 230-0 files used (0%) - authorized: 1000 files
[13:00:55] 230 0 Kbytes used (0%) - authorized: 307200 Kb
[13:00:55] SYST
[13:00:55] 215 UNIX Type: L8
[13:00:55] FEAT
[13:00:55] 211-Extensions supported:
[13:00:55] EPRT
[13:00:55] IDLE
[13:00:55] MDTM
[13:00:56] SIZE
[13:00:56] REST STREAM
[13:00:56] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[13:00:56] MLSD
[13:00:56] ESTP
[13:00:56] PASV
[13:00:56] EPSV
[13:00:56] SPSV
[13:00:56] ESTA
[13:00:56] AUTH TLS
[13:00:56] PBSZ
[13:00:56] PROT
[13:00:56] 211 End.
[13:00:56] Detected Server Software: PureFTPd
[13:00:56] PWD
[13:00:56] 257 "/" is your current location
[13:00:56] TYPE I
[13:00:56] 200 TYPE is now 8-bit binary
[13:00:56] PASV
[13:00:56] 227 Entering Passive Mode (66,160,180,250,185,69)
[13:00:56] Opening data connection to 66.160.180.250 Port: 47429
[13:00:56] MLSD
[13:00:57] 150 Accepted data connection
[13:00:57] 112 bytes transferred. (511 bytes/s) (219 ms)
[13:00:57] 226-ASCII
[13:00:57] 226-Options: -l
[13:00:57] 226 1 matches total

well,

none of that worked for me. I'm using a computer that is on a network. could that be part of the problem?

thanks ,Ben

No, i am inside a LAN too and i can login raising the login timeout.

how? do you do that in smart ftp settings? or with the browser settings?

how about where it says, too many connections (3) on this computer.
then closes the connection.

Image

what server ip address did you use to log in?
i used this, 66.160.180.250

thanks, ben

thanks for the reply.

perhaps my problem could be that there is more to this than just uploading the file. after the upload, i get that error message that Internet explorer can't open the site. try again later.
or do you still think it's a server problem? i could find another host.