How to convert caracters in the ftp

Hello, I have a problem with smartFTP. After connecting to the ftp web site, I see some folders whitch their names are written in strange caracters. The ftp site version is chinese I think. But when I'm connecting to the site, the chinese caracters don't appear. I think smartftp doesn't detect the caracters. So, my question is how to convert the caracters in chinese font ? How can I do to make smartftp to detect the chinese caracters ? How can I do to make the ftp site appears with the rigth caracters ? Please someone help me. Thanks a lot. You can answer me to the forum or by sending message at my mail : godofgamblers3@yahoo.fr