Keep Alive Feature?

When I try to connect, I cannot get connected. It says something about a Keep Alive Feature but I have no idea how to access and work this. Any help is appreciated.

Please post your *complete* connection log where the error appears.

PS: "Keep alive" is enabled by default. In case you disabled it, go to Tools -> Settings, Connection -> Keep Alive and alter the settings.

Ok...

"SmartFTP v1.5.988.47
Resolving host name "ftp.t35.com"
Connecting to 66.45.237.212 Port: 21
Connected to ftp.t35.com.
Timeout (20s).
Active Help: https://www.smartftp.com/support/kb/45
Client closed the connection.
Cannot login waiting to retry (30s)..."

What's wrong with it?

Hi, try to raise the timeout to 60 or 120s.

Right so I raised the timeout, and I got this...

"SmartFTP v1.5.988.47
Resolving host name "ftp.t35.com"
Connecting to 66.45.237.212 Port: 21
Connected to ftp.t35.com.
Timeout (120s).
Active Help: https://www.smartftp.com/support/kb/45
Client closed the connection."

It can't be my login name etc. as it works and logs in on a friends computer, so what's wrong with it?

It looks to be firewall issue, check that you have SmartFTP on your firewall allow list.

My firewall is allowing it through, checked that straight away. I am quite confused about this problem.