HELP log in problem

I am trying to log on to update my website. Upon start up it says my license is expired but for non-commercial ignore so I do. I try to log on but it says

web-074.cirr.com FTP server (NetBSD-ftpd 20040809) ready.
USER goodwoodgrill
331 Password required for goodwoodgrill.
PASS (hidden)
530 Login incorrect.
QUIT
221 Thank you for using the FTP service on web-074.cirr.com.
Server closed connection
Cannot login waiting to retry (30s)...

I know I am using the right username and password. Any help plz!!!!
Thanks