why can't i connect?

I cannot connect. Do the ports matter? I have my login information correct, too. Please help.

Sure the port matters :-) Usually, it is 21. What's the exact error message?

I can't connect either. I think I have to change a security setting or something, but I'm looking and I ca'nt see how to go from 'passive' to 'active'. Any yelp appreciated.