autodial doesn't dial

New to SmartFTP. When I have stuff in the Global Que and tell it to go, it doesn't dial up... isn't that what "autodial" should do? I have it enabled. I also tried it using the timer feature. When the time came, it just flagged the first item in the queue as "waiting to retry"... but it never dialed up.
I'm using WinXP home, Sp1.
In my test last night SmartFTP did shutdown the PC after uploading the queue. So that part works. I just had to start it manually.