Schedule transfers fail

Hi all,

Using v4.0.1140.0. Have daily transfer jobs that should transfer just 4 files for a total of abouit 90 MB. Frequently, one or more of the files do no get transfered while the others are.

Before someone suggest connection issues, which we have none, I can start the job manually and teh files go into RETRY while if I drag and drop them, the files are copied.

1 - anyone else having similar problems?

2 - is there any log to review to understand why this happens?

Thanks in advance


What are the ways to get support from this company?