File transfer

Having an issue with file transfer. I log into the server successfully but when I try to transfer a file. I get this in the transfer log.

[13:35:10] Operation Begin
[13:35:10] Resolving host name ""
[13:35:10] Connecting to Port: 6020
[13:35:10] SSH-2.0-FTPshellSSH_1.0
[13:35:10] Starting SSH session. Remote Id: "SSH-2.0-FTPshellSSH_1.0"
[13:35:10] SSH protocol version reply. Client Id: SSH-2.0-SmartFTP
[13:35:10] Key Exchange Algorithm: diffie-hellman-group-exchange-sha1
[13:35:11] Key exchange completed.
[13:35:11] Host Key Algorithm: ssh-rsa
[13:35:11] Client to Server Encryption: aes128-ctr
[13:35:11] Server to Client Encryption: aes128-ctr
[13:35:11] Session MAC: hmac-sha1
[13:35:11] Client to Server Compression: zlib
[13:35:11] Server to Client Compression: zlib
[13:35:11] Requesting service "ssh-userauth".
[13:35:11] RTT: 325.418 ms
[13:35:11] Authentication request. Method: none
[13:35:11] Server supported authentications: publickey,password
[13:35:11] Authentication request. Method: password
[13:35:11] User authentication failed.
[13:35:11] Client closed the connection.
[13:35:11] Source connection error.
[13:35:11] Transfer failed.
[13:35:11] Operation End