login incorrect with Error=0x80043114

hi, i wonder if anyone could help. i have just downloaded smartftp and activated the licence but i keep getting this error;

Connected to cashfile.org.
[15:40:21] 220 Welcome to CashFile.org FTP Server.
[15:40:21] USER ip*********ium
[15:40:21] 331 Password required for ip*********ium
[15:40:21] PASS (hidden)
[15:40:23] 530 Login incorrect.
[15:40:23] Active Help: https://www.smartftp.com/support/kb/51
[15:40:23] Client closed the connection.
[15:40:23] Connect failed. Error=0x80043114

my login detail are correct as i use them to log into that site reguarly, i even changed password but still no joy. any advice would be appreciated.


thanks for that, looked there and have met all requirements and still the problem remains. any other ideas would be appreciated.