Crashes when downloading from FTP connections

I am using SmartFTP Professional (latest build) on Windows 7 (64 bit).

I can connect to FTP sites perfectly OK and upload to them. I can edit files on those sites - all fine...!

However, if I try to download from an FTP site to my PC then SmartFTP just crashes.

I can upload but not download.

This is a repeatable error and happens on different FTP connections and servers. In other words it is not related to a single server or connection.

I can download from those sites and connections using alternative FTP software, so it is a SmartFTP issue it seems.

I have uninstalled and reinstalled - but the problem persists (even when I remove all evidence of SmartFTP from my computer and registry, performing a clean installation).

Any ideas...?

Please contact us at support at for a debug session. Thank you.