Can't Get a Dir

I am having problems getting the directory listing if there are a lot of files in a folder.

By accessing files located in a completely different folder, I can verify that access is working properly (the user name and password are correct and there are no firewall issues, etc). So, the software does work as needed.

Back to the problem folder... the folder in question contains a lot of files (several thousand), however, all I get is the "refresh" indicators. I have upped the timeout to over 15 minutes and I still do not get the listing (remains in refresh mode). On the same site, on a different computer, using the same credentials, I get the dir listing in about 60 seconds.

I actually bought your software because of its ability to work with a large number of files. I am hopeful that you can provide some direction for me.

Thanks!
RT

Please post the system information (menu: Help->About "System Information") from both computers and indicate on which one you are seeing the problem.
Please also include the logs from the remote browser from both systems.


Please post the system information (menu: Help->About "System Information") from both computers and indicate on which one you are seeing the problem.
Please also include the logs from the remote browser from both systems.

Logs from Good PC

[22:19:50] SmartFTP v4.0.1140.0
[22:19:57] Resolving host name "ftp.wininspectionreport.com"
[22:19:57] Connecting to 67.199.121.130 Port: 21
[22:19:57] Connected to ftp.wininspectionreport.com.
[22:19:57] 220-FileZilla Server version 0.9.30 beta
[22:19:57] 220 AbsoluteESolutions
[22:19:57] USER win
[22:19:57] 331 Password required for win
[22:19:57] PASS (hidden)
[22:19:57] 230 Logged on
[22:19:57] SYST
[22:19:57] 215 UNIX emulated by FileZilla
[22:19:57] Detected Server Type: UNIX
[22:19:57] RTT: 64.332 ms
[22:19:57] FEAT
[22:19:57] 211-Features:
[22:19:57] MDTM
[22:19:57] REST STREAM
[22:19:57] SIZE
[22:19:57] MLST type*;size*;modify*;
[22:19:57] MLSD
[22:19:57] UTF8
[22:19:57] CLNT
[22:19:57] MFMT
[22:19:57] 211 End
[22:19:57] CLNT SmartFTP 4.0.1140.0
[22:19:57] 200 Don't care
[22:19:57] OPTS UTF8 ON
[22:19:57] 200 UTF8 mode enabled
[22:19:57] Detected Server Software: FileZilla Server
[22:19:57] PWD
[22:19:57] 257 "/" is current directory.
[22:19:57] CWD /docs/12-2010
[22:19:57] 250 CWD successful. "/docs/12-2010" is current directory.
[22:19:57] PWD
[22:19:57] 257 "/docs/12-2010" is current directory.
[22:19:57] TYPE A
[22:19:57] 200 Type set to A
[22:19:57] PASV
[22:19:57] 227 Entering Passive Mode (67,199,120,130,19,138)
[22:19:57] Passive ip address returned from server different from server ip.
[22:19:57] Opening data connection to 67.199.120.130 Port: 5002
[22:19:57] MLSD
[22:19:58] 150 Connection accepted
[22:20:10] 226 Transfer OK
[22:21:13] Transfer Timeout (60s). Closing data connection.
[22:21:13] 186880 bytes transferred. (2.40 KB/s) (00:01:15)
[22:21:44] NOOP
[22:21:44] Server closed connection

Logs from Bad PC

[22:32:32] SmartFTP v4.0.1145.0
[22:32:34] Resolving host name "ftp.wininspectionreport.com"
[22:32:34] Connecting to 67.199.121.130 Port: 21
[22:32:34] Connected to ftp.wininspectionreport.com.
[22:32:35] 220-FileZilla Server version 0.9.30 beta
[22:32:35] 220 AbsoluteESolutions
[22:32:35] USER win
[22:32:35] 331 Password required for win
[22:32:35] PASS (hidden)
[22:32:35] 230 Logged on
[22:32:35] SYST
[22:32:35] 215 UNIX emulated by FileZilla
[22:32:35] Detected Server Type: UNIX
[22:32:35] RTT: 98.656 ms
[22:32:35] FEAT
[22:32:35] 211-Features:
[22:32:36] MDTM
[22:32:36] REST STREAM
[22:32:36] SIZE
[22:32:36] MLST type*;size*;modify*;
[22:32:36] MLSD
[22:32:36] UTF8
[22:32:36] CLNT
[22:32:36] MFMT
[22:32:36] 211 End
[22:32:36] CLNT SmartFTP 4.0.1145.0
[22:32:36] 200 Don't care
[22:32:36] OPTS UTF8 ON
[22:32:36] 200 UTF8 mode enabled
[22:32:36] Detected Server Software: FileZilla Server
[22:32:36] PWD
[22:32:36] 257 "/" is current directory.
[22:32:36] CWD /docs/11-2010
[22:32:36] 250 CWD successful. "/docs/11-2010" is current directory.
[22:32:36] PWD
[22:32:36] 257 "/docs/11-2010" is current directory.
[22:32:36] TYPE A
[22:32:36] 200 Type set to A
[22:32:36] PASV
[22:32:36] 227 Entering Passive Mode (67,199,120,130,19,138)
[22:32:36] Passive ip address returned from server different from server ip.
[22:32:36] Opening data connection to 67.199.120.130 Port: 5002
[22:32:36] MLSD
[22:32:37] 150 Connection accepted


System Info (bad computer)

+- System -----------------------------
Microsoft Windows 7
(Build 7600)

CPU Speed : 3103 MHz
Total Memory : 6142 MB
Free Memory : 2758 MB

+- SmartFTP ---------------------------
Version : 4.0.1145.0
Time Stamp : 2010-10-28 00:28:15
Platform : x64
Id : 400129464
Maintenance : 2011-08-31
Days in use : 284

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 8.0.7600.16385

+- Winsock ----------------------------
Winsock : 2.2


Logs from Good PC

[22:19:50] SmartFTP v4.0.1140.0
[22:19:57] Resolving host name "ftp.wininspectionreport.com"
[22:19:57] Connecting to 67.199.121.130 Port: 21
[22:19:57] Connected to ftp.wininspectionreport.com.
[22:19:57] 220-FileZilla Server version 0.9.30 beta
[22:19:57] 220 AbsoluteESolutions
[22:19:57] USER win
[22:19:57] 331 Password required for win
[22:19:57] PASS (hidden)
[22:19:57] 230 Logged on
[22:19:57] SYST
[22:19:57] 215 UNIX emulated by FileZilla
[22:19:57] Detected Server Type: UNIX
[22:19:57] RTT: 64.332 ms
[22:19:57] FEAT
[22:19:57] 211-Features:
[22:19:57] MDTM
[22:19:57] REST STREAM
[22:19:57] SIZE
[22:19:57] MLST type*;size*;modify*;
[22:19:57] MLSD
[22:19:57] UTF8
[22:19:57] CLNT
[22:19:57] MFMT
[22:19:57] 211 End
[22:19:57] CLNT SmartFTP 4.0.1140.0
[22:19:57] 200 Don't care
[22:19:57] OPTS UTF8 ON
[22:19:57] 200 UTF8 mode enabled
[22:19:57] Detected Server Software: FileZilla Server
[22:19:57] PWD
[22:19:57] 257 "/" is current directory.
[22:19:57] CWD /docs/12-2010
[22:19:57] 250 CWD successful. "/docs/12-2010" is current directory.
[22:19:57] PWD
[22:19:57] 257 "/docs/12-2010" is current directory.
[22:19:57] TYPE A
[22:19:57] 200 Type set to A
[22:19:57] PASV
[22:19:57] 227 Entering Passive Mode (67,199,120,130,19,138)
[22:19:57] Passive ip address returned from server different from server ip.
[22:19:57] Opening data connection to 67.199.120.130 Port: 5002
[22:19:57] MLSD
[22:19:58] 150 Connection accepted
[22:20:10] 226 Transfer OK
[22:21:13] Transfer Timeout (60s). Closing data connection.
[22:21:13] 186880 bytes transferred. (2.40 KB/s) (00:01:15)
[22:21:44] NOOP
[22:21:44] Server closed connection

Logs from Bad PC

[22:32:32] SmartFTP v4.0.1145.0
[22:32:34] Resolving host name "ftp.wininspectionreport.com"
[22:32:34] Connecting to 67.199.121.130 Port: 21
[22:32:34] Connected to ftp.wininspectionreport.com.
[22:32:35] 220-FileZilla Server version 0.9.30 beta
[22:32:35] 220 AbsoluteESolutions
[22:32:35] USER win
[22:32:35] 331 Password required for win
[22:32:35] PASS (hidden)
[22:32:35] 230 Logged on
[22:32:35] SYST
[22:32:35] 215 UNIX emulated by FileZilla
[22:32:35] Detected Server Type: UNIX
[22:32:35] RTT: 98.656 ms
[22:32:35] FEAT
[22:32:35] 211-Features:
[22:32:36] MDTM
[22:32:36] REST STREAM
[22:32:36] SIZE
[22:32:36] MLST type*;size*;modify*;
[22:32:36] MLSD
[22:32:36] UTF8
[22:32:36] CLNT
[22:32:36] MFMT
[22:32:36] 211 End
[22:32:36] CLNT SmartFTP 4.0.1145.0
[22:32:36] 200 Don't care
[22:32:36] OPTS UTF8 ON
[22:32:36] 200 UTF8 mode enabled
[22:32:36] Detected Server Software: FileZilla Server
[22:32:36] PWD
[22:32:36] 257 "/" is current directory.
[22:32:36] CWD /docs/11-2010
[22:32:36] 250 CWD successful. "/docs/11-2010" is current directory.
[22:32:36] PWD
[22:32:36] 257 "/docs/11-2010" is current directory.
[22:32:36] TYPE A
[22:32:36] 200 Type set to A
[22:32:36] PASV
[22:32:36] 227 Entering Passive Mode (67,199,120,130,19,138)
[22:32:36] Passive ip address returned from server different from server ip.
[22:32:36] Opening data connection to 67.199.120.130 Port: 5002
[22:32:36] MLSD
[22:32:37] 150 Connection accepted


System Info (bad computer)

+- System -----------------------------
Microsoft Windows 7
(Build 7600)

CPU Speed : 3103 MHz
Total Memory : 6142 MB
Free Memory : 2758 MB

+- SmartFTP ---------------------------
Version : 4.0.1145.0
Time Stamp : 2010-10-28 00:28:15
Platform : x64
Id : 400129464
Maintenance : 2011-08-31
Days in use : 284

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 8.0.7600.16385

+- Winsock ----------------------------
Winsock : 2.2

Keep in mind, if there are a couple hundred files in a folder, it works great. This means the PC is connecting, it is ok, there are no firewall issues, etc. If there are thousands of files, it doesn't work. However, the same folder with thousands of files works fine from another PC so the software is capable of handling the high number of files.