New smartFTP user help

I've tried the tutorial, but I can't seem to connect to my work server. I have novell client on a different computer, but no longer have the software to install it on my new computer, so I'm using smartFTP.

Here's the info I know about my server, based upon my novell login:
tree: LINDEN
context: cals
server: IP address (144.x.x.x)

I've tried using the IP address as well as the host name, along with my username and password, but it always comes back with the error "A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[12:27:57] Client closed the connection.
[12:27:57] Active Help: https://www.smartftp.com/support/kb/58"


What am I doing wrong? do I need to enter the context or tree anywhere? should I be selecting something other than "normal ftp"?

I really appreciate any help you can give me. Thanks!

Post the complete log.

[12:34:06] SmartFTP v4.0.1145.0
[12:34:07] Resolving host name "144.92.198.12"
[12:34:07] Connecting to 144.92.198.12 Port: 21
[12:34:28] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[12:34:28] Client closed the connection.
[12:34:28] Active Help: https://www.smartftp.com/support/kb/58
[12:34:28] Connect failed. Waiting to retry (30s)...
[12:34:58] Connection attempt 2...
[12:34:58] Resolving host name "144.92.198.12"
[12:34:58] Connecting to 144.92.198.12 Port: 21
[12:35:19] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[12:35:19] Client closed the connection.
[12:35:19] Active Help: https://www.smartftp.com/support/kb/58
[12:35:19] Connect failed. Waiting to retry (30s)...

There is no FTP server running at this ip address (144.92.198.12).

Please contact your web hosting provider for the correct host name.