Login authentication failed

hello everyone, I had no problems before with smartftp using a prior webhost. since I changed into a new one getting the new ipaddress, username and pw, and a new hosting site the connection to the server fails.
How do I configure smartftp? I will really appreciate some suggestions and help. I am excited to upload the website but I am at a lost.

[11:56:43] SmartFTP v3.0.1023.4
[11:56:44] Resolving host name "74.53.204.214"
[11:56:44] Connecting to 74.53.204.214 Port: 21
[11:56:44] Connected to 74.53.204.214.
[11:56:44] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
[11:56:44] 220-You are user number 2 of 50 allowed.
[11:56:44] 220-Local time is now 22:56. Server port: 21.
[11:56:44] 220 You will be disconnected after 15 minutes of inactivity.
[11:56:44] USER ronald@ostomyasian.org
[11:56:45] 331 User ronald@ostomyasian.org OK. Password required
[11:56:45] PASS (hidden)
[11:56:51] 530 Login authentication failed
[11:56:51] Active Help: https://www.smartftp.com/support/kb/51
[11:56:51] QUIT
[11:56:51] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[11:56:51] 221 Logout.
[11:56:51] Connect failed. Waiting to retry (30s)...
[11:56:51] Server closed connection
[11:57:21] Connection attempt 2...
[11:57:21] Resolving host name "74.53.204.214"
[11:57:21] Connecting to 74.53.204.214 Port: 21
[11:57:21] Connected to 74.53.204.214.
[11:57:22] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
[11:57:22] 220-You are user number 2 of 50 allowed.
[11:57:22] 220-Local time is now 22:56. Server port: 21.
[11:57:22] 220 You will be disconnected after 15 minutes of inactivity.
[11:57:22] USER ronald@ostomyasian.org
[11:57:22] 331 User ronald@ostomyasian.org OK. Password required
[11:57:22] PASS (hidden)
[11:57:27] 530 Login authentication failed
[11:57:27] Active Help: https://www.smartftp.com/support/kb/51
[11:57:27] QUIT
[11:57:28] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[11:57:28] 221 Logout.
[11:57:28] Connect failed. Waiting to retry (30s)...
[11:57:28] Server closed connection
[11:57:58] Connection attempt 3...
[12:19:30] 220 You will be disconnected after 15 minutes of inactivity.
[12:19:30] USER ronald@ostomyasian.org
[12:19:30] 331 User ronald@ostomyasian.org OK. Password required
[12:19:30] PASS (hidden)

Please install the latest version of SmartFTP:
https://www.smartftp.com/download

Wrong username/password. Please contact your web hosting provider and ask them for the FTP username/password. Then go to the menu: File->New Remote Browser in SmartFTP.