Newbie - Need Connection Help

When I connect to my server I get this message:

[12:39:45] SSH server detected. Change the protocol to SFTP over SSH and try again.
[12:41:45] Server closed connection
[12:41:45] Connect failed. Waiting to retry (30s)...

How do I change the protocol


Got the protocal change sorted but get the following error.

Resolving host name ""
[13:28:38] Connecting to Port: 22
[13:28:39] SSH-2.0-OpenSSH_5.1
[13:28:39] Starting SSH session. Remote Id: "SSH-2.0-OpenSSH_5.1"
[13:28:39] SSH protocol version reply. Client Id: "SSH-2.0-SmartFTP FIPS"
[13:28:39] Key Exchange Algorithm: diffie-hellman-group-exchange-sha256
[13:28:41] Key exchange completed.
[13:28:41] Host Key Algorithm: ssh-dss
[13:28:41] Client to Server Encryption: aes128-ctr
[13:28:41] Server to Client Encryption: aes128-ctr
[13:28:41] Session MAC: hmac-sha1
[13:28:41] Client to Server Compression:
[13:28:41] Server to Client Compression:
[13:28:41] Requesting service "ssh-userauth".
[13:28:42] RTT: 680.650 ms
[13:28:42] Authentication request. Method: "none"
[13:28:42] Server supported authentications: publickey,gssapi-with-mic,password,keyboard-interactive
[13:28:42] Authentication request. Method: "password"
[13:29:39] Timeout (60s).
[13:29:39] Client closed the connection.
[13:29:39] Connect failed. Waiting to retry (30s)...

Wrong username/password?

The username and password I am using are correct. I use the same ones on other FTP clients.

The server disconnects the connection. I don't know why this is the case but I think the problem is somewhere else and not with SmartFTP.