IP Banned

I was setting up an ftp account for my friend while using this product and a letter was missing in the login info so we messed up multiple times and now he has been ip banned. How can we get rid of this, it has been 2 days so far and the ip ban has not lifted.

What is your license key id?


What is your license key id?

Trial version, does that make a difference? Also may have found a solution