Connecting via my SmartFTP to someone else's server...

Hi All,

I am pretty new to all this, and would appreciate some help.

I am trying to help out a user in another Country (I am in the UK) and he has sent me a username and password for FTP Access to his server. The problem is that I am, unable to connect to it.

I have removed the http://www from his website address and replaced it with ftp (ie: and added the username and password that he has supplied to me, but it says that it has failed to connect.

Is there something here, that I am missing please? As I say, I am new to this, and I have a feeling that it is something very basic, that you experienced guys would be able to pinpoint in seconds.

Your help would be appreciated.

Thanks in advance for all help received,


Please post the complete log with the error message.