upload problems

Can anyone help i ahve connected ok but cannot get any further. when i drag the file to go into the transfere cue it goes to sleep ZZZZzzz appears and vcannot get any futher i have coped and pasted this does it help.

Any help really appreciated!!!

Nikki

[10:50:44] Operation Begin
[10:50:44] Resolving host name "yourdreamweddingandevent.co.uk"
[10:50:44] Connecting to 194.154.164.31 Port: 21
[10:50:44] Connected to yourdreamweddingandevent.co.uk.
[10:50:44] 220-Microsoft FTP Service
[10:50:44] 220 ftp server 28
[10:50:44] USER ftp@yourdreamweddingandevent.co.uk
[10:50:44] 331 Password required for ftp@yourdreamweddingandevent.co.uk.
[10:50:44] PASS (hidden)
[10:50:45] 230 User logged in.
[10:50:45] SYST
[10:50:45] 215 Windows_NT
[10:50:45] Detected Server Type: Windows NT
[10:50:45] RTT: 40.739 ms
[10:50:45] FEAT
[10:50:45] 211-Extended features supported:
[10:50:46] LANG EN*
[10:50:46] UTF8
[10:50:46] AUTH TLS;TLS-C;SSL;TLS-P;
[10:50:46] PBSZ
[10:50:46] PROT C;P;
[10:50:46] CCC
[10:50:46] HOST
[10:50:46] SIZE
[10:50:46] MDTM
[10:50:46] 211 END
[10:50:46] OPTS UTF8 ON
[10:50:46] 200 OPTS UTF8 command successful - UTF8 encoding now ON.
[10:50:46] TYPE I
[10:50:46] 200 Type set to I.
[10:50:46] REST 0
[10:50:46] 350 Restarting at 0.
[10:50:46] PWD
[10:50:46] 257 "/" is current directory.
[10:50:46] Remote file exist check: "Web site- dream.mht".
[10:50:46] SIZE Web site- dream.mht
[10:50:46] 550 The system cannot find the file specified.
[10:50:46] File exist check failed. File not found or permission denied.
[10:50:46] PASV
[10:50:46] 227 Entering Passive Mode (194,154,164,31,143,63)
[10:50:46] Opening data connection to 194.154.164.31 Port: 36671
[10:50:46] STOR Web site- dream.mht
[10:50:46] 0 bytes transferred. (0 bytes/s) (31 ms)
[10:50:46] 550 Access is denied.
[10:50:46] Transfer failed.
[10:50:46] Operation End
[10:51:16] Operation Begin
[10:51:16] Remote file exist check: "Web site- dream.mht".
[10:51:16] SIZE Web site- dream.mht
[10:51:16] 550 The system cannot find the file specified.
[10:51:16] File exist check failed. File not found or permission denied.
[10:51:16] PASV
[10:51:16] 227 Entering Passive Mode (194,154,164,31,143,106)
[10:51:16] Opening data connection to 194.154.164.31 Port: 36714
[10:51:16] STOR Web site- dream.mht
[10:51:16] 0 bytes transferred. (0 bytes/s) (46 ms)
[10:51:16] 550 Access is denied.
[10:51:16] Transfer failed.
[10:51:16] Operation End
[10:51:46] Operation Begin
[10:51:46] Remote file exist check: "Web site- dream.mht".
[10:51:46] SIZE Web site- dream.mht
[10:51:46] 550 The system cannot find the file specified.
[10:51:46] File exist check failed. File not found or permission denied.
[10:51:46] PASV
[10:51:46] 227 Entering Passive Mode (194,154,164,31,143,148)
[10:51:46] Opening data connection to 194.154.164.31 Port: 36756
[10:51:46] STOR Web site- dream.mht
[10:51:46] 0 bytes transferred. (0 bytes/s) (31 ms)
[10:51:46] 550 Access is denied.
[10:51:46] Transfer failed.
[10:51:46] Operation End
[10:52:16] Operation Begin
[10:52:16] Remote file exist check: "Web site- dream.mht".
[10:52:16] SIZE Web site- dream.mht
[10:52:16] 550 The system cannot find the file specified.
[10:52:16] File exist check failed. File not found or permission denied.
[10:52:16] PASV
[10:52:16] 227 Entering Passive Mode (194,154,164,31,143,182)
[10:52:16] Opening data connection to 194.154.164.31 Port: 36790
[10:52:16] STOR Web site- dream.mht
[10:52:16] 0 bytes transferred. (0 bytes/s) (31 ms)
[10:52:16] 550 Access is denied.
[10:52:16] Transfer failed.
[10:52:16] Operation End
[10:52:46] Operation Begin
[10:52:46] Remote file exist check: "Web site- dream.mht".
[10:52:46] SIZE Web site- dream.mht
[10:52:46] 550 The system cannot find the file specified.
[10:52:46] File exist check failed. File not found or permission denied.
[10:52:46] PASV
[10:52:46] 227 Entering Passive Mode (194,154,164,31,143,217)
[10:52:46] Opening data connection to 194.154.164.31 Port: 36825
[10:52:46] STOR Web site- dream.mht
[10:52:46] 0 bytes transferred. (0 bytes/s) (31 ms)
[10:52:46] 550 Access is denied.
[10:52:46] Transfer failed.
[10:52:46] Operation End
[10:53:16] Operation Begin
[10:53:16] Remote file exist check: "Web site- dream.mht".
[10:53:16] SIZE Web site- dream.mht
[10:53:16] 550 The system cannot find the file specified.
[10:53:16] File exist check failed. File not found or permission denied.
[10:53:16] PASV
[10:53:16] 227 Entering Passive Mode (194,154,164,31,144,0)
[10:53:16] Opening data connection to 194.154.164.31 Port: 36864
[10:53:16] STOR Web site- dream.mht
[10:53:16] 0 bytes transferred. (0 bytes/s) (46 ms)
[10:53:16] 550 Access is denied.
[10:53:16] Transfer failed.
[10:53:16] Operation End
[10:53:46] Operation Begin
[10:53:46] Remote file exist check: "Web site- dream.mht".
[10:53:46] SIZE Web site- dream.mht
[10:53:46] 550 The system cannot find the file specified.
[10:53:46] File exist check failed. File not found or permission denied.
[10:53:46] PASV
[10:53:46] 227 Entering Passive Mode (194,154,164,31,144,41)
[10:53:46] Opening data connection to 194.154.164.31 Port: 36905
[10:53:46] STOR Web site- dream.mht
[10:53:46] 0 bytes transferred. (0 bytes/s) (46 ms)
[10:53:46] 550 Access is denied.
[10:53:46] Transfer failed.
[10:53:46] Operation End
[10:54:16] Operation Begin
[10:54:16] Remote file exist check: "Web site- dream.mht".
[10:54:16] SIZE Web site- dream.mht
[10:54:16] 550 The system cannot find the file specified.
[10:54:16] File exist check failed. File not found or permission denied.
[10:54:16] PASV
[10:54:16] 227 Entering Passive Mode (194,154,164,31,144,77)
[10:54:16] Opening data connection to 194.154.164.31 Port: 36941
[10:54:16] STOR Web site- dream.mht
[10:54:16] 0 bytes transferred. (0 bytes/s) (46 ms)
[10:54:16] 550 Access is denied.
[10:54:16] Transfer failed.
[10:54:16] Operation End
[10:54:46] Operation Begin
[10:54:46] Remote file exist check: "Web site- dream.mht".
[10:54:46] SIZE Web site- dream.mht
[10:54:46] 550 The system cannot find the file specified.
[10:54:46] File exist check failed. File not found or permission denied.
[10:54:46] PASV
[10:54:46] 227 Entering Passive Mode (194,154,164,31,144,108)
[10:54:46] Opening data connection to 194.154.164.31 Port: 36972
[10:54:46] STOR Web site- dream.mht
[10:54:46] 0 bytes transferred. (0 bytes/s) (31 ms)
[10:54:46] 550 Access is denied.
[10:54:46] Transfer failed.
[10:54:46] Operation End
[10:55:16] Operation Begin
[10:55:16] Remote file exist check: "Web site- dream.mht".
[10:55:16] SIZE Web site- dream.mht
[10:55:16] 550 The system cannot find the file specified.
[10:55:16] File exist check failed. File not found or permission denied.
[10:55:16] PASV
[10:55:16] 227 Entering Passive Mode (194,154,164,31,144,142)
[10:55:16] Opening data connection to 194.154.164.31 Port: 37006
[10:55:16] STOR Web site- dream.mht
[10:55:16] 0 bytes transferred. (0 bytes/s) (31 ms)
[10:55:16] 550 Access is denied.
[10:55:16] Transfer failed.
[10:55:16] Operation End
[10:55:46] Operation Begin
[10:55:46] Remote file exist check: "Web site- dream.mht".
[10:55:46] SIZE Web site- dream.mht
[10:55:46] 550 The system cannot find the file specified.
[10:55:46] File exist check failed. File not found or permission denied.
[10:55:46] PASV
[10:55:47] 227 Entering Passive Mode (194,154,164,31,144,169)
[10:55:47] Opening data connection to 194.154.164.31 Port: 37033
[10:55:47] STOR Web site- dream.mht
[10:55:47] 0 bytes transferred. (0 bytes/s) (31 ms)
[10:55:47] 550 Access is denied.
[10:55:47] Transfer failed.
[10:55:47] Operation End
[10:56:17] Operation Begin
[10:56:17] Remote file exist check: "Web site- dream.mht".
[10:56:17] SIZE Web site- dream.mht
[10:56:17] 550 The system cannot find the file specified.
[10:56:17] File exist check failed. File not found or permission denied.
[10:56:17] PASV
[10:56:17] 227 Entering Passive Mode (194,154,164,31,144,208)
[10:56:17] Opening data connection to 194.154.164.31 Port: 37072
[10:56:17] STOR Web site- dream.mht
[10:56:17] 0 bytes transferred. (0 bytes/s) (31 ms)
[10:56:17] 550 Access is denied.
[10:56:17] Transfer failed.
[10:56:17] Operation End
[10:56:47] Operation Begin
[10:56:47] Remote file exist check: "Web site- dream.mht".
[10:56:47] SIZE Web site- dream.mht
[10:56:47] 550 The system cannot find the file specified.
[10:56:47] File exist check failed. File not found or permission denied.
[10:56:47] PASV
[10:56:47] 227 Entering Passive Mode (194,154,164,31,144,244)
[10:56:47] Opening data connection to 194.154.164.31 Port: 37108
[10:56:47] STOR Web site- dream.mht
[10:56:47] 0 bytes transferred. (0 bytes/s) (31 ms)
[10:56:47] 550 Access is denied.
[10:56:47] Transfer failed.
[10:56:47] Operation End
[10:57:17] Operation Begin
[10:57:17] Remote file exist check: "Web site- dream.mht".
[10:57:17] SIZE Web site- dream.mht
[10:57:17] 550 The system cannot find the file specified.
[10:57:17] File exist check failed. File not found or permission denied.
[10:57:17] PASV
[10:57:17] 227 Entering Passive Mode (194,154,164,31,145,28)
[10:57:17] Opening data connection to 194.154.164.31 Port: 37148
[10:57:17] STOR Web site- dream.mht
[10:57:17] 0 bytes transferred. (0 bytes/s) (31 ms)
[10:57:17] 550 Access is denied.
[10:57:17] Transfer failed.
[10:57:17] Operation End
[10:57:47] Operation Begin
[10:57:47] Remote file exist check: "Web site- dream.mht".
[10:57:47] SIZE Web site- dream.mht
[10:57:47] 550 The system cannot find the file specified.
[10:57:47] File exist check failed. File not found or permission denied.
[10:57:47] PASV
[10:57:47] 227 Entering Passive Mode (194,154,164,31,145,26)
[10:57:47] Opening data connection to 194.154.164.31 Port: 37146
[10:57:47] STOR Web site- dream.mht
[10:57:47] 0 bytes transferred. (0 bytes/s) (31 ms)
[10:57:47] 550 Access is denied.
[10:57:47] Transfer failed.
[10:57:47] Operation End
[10:58:17] Operation Begin
[10:58:19] Remote file exist check: "Web site- dream.mht".
[10:58:19] SIZE Web site- dream.mht
[10:58:19] 550 The system cannot find the file specified.
[10:58:19] File exist check failed. File not found or permission denied.
[10:58:19] PASV
[10:58:19] 227 Entering Passive Mode (194,154,164,31,145,72)
[10:58:19] Opening data connection to 194.154.164.31 Port: 37192
[10:58:19] STOR Web site- dream.mht
[10:58:19] 0 bytes transferred. (0 bytes/s) (46 ms)
[10:58:19] 550 Access is denied.
[10:58:19] Transfer failed.
[10:58:19] Operation End
[10:58:49] Operation Begin
[10:58:49] Remote file exist check: "Web site- dream.mht".
[10:58:49] SIZE Web site- dream.mht
[10:58:49] 550 The system cannot find the file specified.
[10:58:49] File exist check failed. File not found or permission denied.
[10:58:49] PASV
[10:58:49] 227 Entering Passive Mode (194,154,164,31,145,92)
[10:58:49] Opening data connection to 194.154.164.31 Port: 37212
[10:58:49] STOR Web site- dream.mht
[10:58:49] 0 bytes transferred. (0 bytes/s) (31 ms)
[10:58:50] 550 Access is denied.
[10:58:50] Transfer failed.
[10:58:50] Operation End
[10:59:20] Operation Begin
[10:59:20] Remote file exist check: "Web site- dream.mht".
[10:59:20] SIZE Web site- dream.mht
[10:59:20] 550 The system cannot find the file specified.
[10:59:20] File exist check failed. File not found or permission denied.
[10:59:20] PASV
[10:59:20] 227 Entering Passive Mode (194,154,164,31,145,94)
[10:59:20] Opening data connection to 194.154.164.31 Port: 37214
[10:59:20] STOR Web site- dream.mht
[10:59:20] 0 bytes transferred. (0 bytes/s) (31 ms)
[10:59:20] 550 Access is denied.
[10:59:20] Transfer failed.
[10:59:20] Operation End
[10:59:50] Operation Begin
[10:59:50] Remote file exist check: "Web site- dream.mht".
[10:59:50] SIZE Web site- dream.mht
[10:59:50] 550 The system cannot find the file specified.
[10:59:50] File exist check failed. File not found or permission denied.
[10:59:50] PASV
[10:59:50] 227 Entering Passive Mode (194,154,164,31,145,112)
[10:59:50] Opening data connection to 194.154.164.31 Port: 37232
[10:59:50] STOR Web site- dream.mht
[10:59:50] 0 bytes transferred. (0 bytes/s) (31 ms)
[10:59:50] 550 Access is denied.
[10:59:50] Transfer failed.
[10:59:50] Operation End
[11:00:20] Operation Begin
[11:00:20] Remote file exist check: "Web site- dream.mht".
[11:00:20] SIZE Web site- dream.mht
[11:00:20] 550 The system cannot find the file specified.
[11:00:20] File exist check failed. File not found or permission denied.
[11:00:20] PASV
[11:00:20] 227 Entering Passive Mode (194,154,164,31,145,203)
[11:00:20] Opening data connection to 194.154.164.31 Port: 37323
[11:00:20] STOR Web site- dream.mht
[11:00:21] 0 bytes transferred. (0 bytes/s) (31 ms)
[11:00:21] 550 Access is denied.
[11:00:21] Transfer failed.
[11:00:21] Operation End
[11:00:51] Operation Begin
[11:00:51] Remote file exist check: "Web site- dream.mht".
[11:00:51] SIZE Web site- dream.mht
[11:00:51] 550 The system cannot find the file specified.
[11:00:51] File exist check failed. File not found or permission denied.
[11:00:51] PASV
[11:00:51] 227 Entering Passive Mode (194,154,164,31,146,79)
[11:00:51] Opening data connection to 194.154.164.31 Port: 37455
[11:00:51] STOR Web site- dream.mht
[11:00:51] 0 bytes transferred. (0 bytes/s) (46 ms)
[11:00:51] 550 Access is denied.
[11:00:51] Transfer failed.
[11:00:51] Operation End
[11:01:21] Operation Begin
[11:01:21] Remote file exist check: "Web site- dream.mht".
[11:01:21] SIZE Web site- dream.mht
[11:01:21] 550 The system cannot find the file specified.
[11:01:21] File exist check failed. File not found or permission denied.
[11:01:21] PASV
[11:01:21] 227 Entering Passive Mode (194,154,164,31,146,78)
[11:01:21] Opening data connection to 194.154.164.31 Port: 37454
[11:01:21] STOR Web site- dream.mht
[11:01:21] 0 bytes transferred. (0 bytes/s) (31 ms)
[11:01:21] 550 Access is denied.
[11:01:21] Transfer failed.
[11:01:21] Operation End
[11:01:51] Operation Begin
[11:01:51] Remote file exist check: "Web site- dream.mht".
[11:01:51] SIZE Web site- dream.mht
[11:01:51] 550 The system cannot find the file specified.
[11:01:51] File exist check failed. File not found or permission denied.
[11:01:51] PASV
[11:01:51] 227 Entering Passive Mode (194,154,164,31,146,114)
[11:01:51] Opening data connection to 194.154.164.31 Port: 37490
[11:01:51] STOR Web site- dream.mht
[11:01:52] 0 bytes transferred. (0 bytes/s) (78 ms)
[11:01:52] 550 Access is denied.
[11:01:52] Transfer failed.
[11:01:52] Operation End
[11:02:22] Operation Begin
[11:02:22] Remote file exist check: "Web site- dream.mht".
[11:02:22] SIZE Web site- dream.mht
[11:02:22] 550 The system cannot find the file specified.
[11:02:22] File exist check failed. File not found or permission denied.
[11:02:22] PASV
[11:02:22] 227 Entering Passive Mode (194,154,164,31,146,123)
[11:02:22] Opening data connection to 194.154.164.31 Port: 37499
[11:02:22] STOR Web site- dream.mht
[11:02:23] 0 bytes transferred. (0 bytes/s) (46 ms)
[11:02:23] 550 Access is denied.
[11:02:23] Transfer failed.
[11:02:23] Operation End
[11:02:53] Operation Begin
[11:02:53] Remote file exist check: "Web site- dream.mht".
[11:02:53] SIZE Web site- dream.mht
[11:02:53] 550 The system cannot find the file specified.
[11:02:53] File exist check failed. File not found or permission denied.
[11:02:53] PASV
[11:02:53] 227 Entering Passive Mode (194,154,164,31,146,149)
[11:02:53] Opening data connection to 194.154.164.31 Port: 37525
[11:02:53] STOR Web site- dream.mht
[11:02:54] 0 bytes transferred. (0 bytes/s) (46 ms)
[11:02:54] 550 Access is denied.
[11:02:54] Transfer failed.
[11:02:54] Operation End
[11:03:24] Operation Begin
[11:03:24] Remote file exist check: "Web site- dream.mht".
[11:03:25] SIZE Web site- dream.mht
[11:03:25] 550 The system cannot find the file specified.
[11:03:25] File exist check failed. File not found or permission denied.
[11:03:25] PASV
[11:03:25] 227 Entering Passive Mode (194,154,164,31,146,184)
[11:03:25] Opening data connection to 194.154.164.31 Port: 37560
[11:03:25] STOR Web site- dream.mht
[11:03:25] 0 bytes transferred. (0 bytes/s) (46 ms)
[11:03:25] 550 Access is denied.
[11:03:25] Transfer failed.
[11:03:25] Operation End
[11:03:55] Operation Begin
[11:03:55] Remote file exist check: "Web site- dream.mht".
[11:03:55] SIZE Web site- dream.mht
[11:03:55] 550 The system cannot find the file specified.
[11:03:55] File exist check failed. File not found or permission denied.
[11:03:55] PASV
[11:03:55] 227 Entering Passive Mode (194,154,164,31,146,196)
[11:03:55] Opening data connection to 194.154.164.31 Port: 37572
[11:03:55] STOR Web site- dream.mht
[11:03:56] 0 bytes transferred. (0 bytes/s) (46 ms)
[11:03:56] 550 Access is denied.
[11:03:56] Transfer failed.
[11:03:56] Operation End

From the log you can see that you do not have sufficient permission to upload the file to this folder:
[11:01:21] STOR Web site- dream.mht
[11:01:21] 0 bytes transferred. (0 bytes/s) (31 ms)
[11:01:21] 550 Access is denied.

What you need to do:
1. Are you sure you are supposed to upload the files to the root folder /?
2. Do you have sufficient permissions to upload?

Your web hosting provider can answer both questions.

its a website i have designed at home for my new business using microsoft picture it.

Thank you for your help.

Ive now got this far but still cannot view the web page even when i shift and reload. what do i need to do now?


[14:29:19] SmartFTP v4.0.1072.0
[14:29:19] Resolving host name "yourdreamweddingandevent.co.uk"
[14:29:19] Connecting to 194.154.164.31 Port: 21
[14:29:19] Connected to yourdreamweddingandevent.co.uk.
[14:29:19] 220-Microsoft FTP Service
[14:29:19] 220 ftp server 29
[14:29:19] USER ftp@yourdreamweddingandevent.co.uk
[14:29:19] 331 Password required for ftp@yourdreamweddingandevent.co.uk.
[14:29:19] PASS (hidden)
[14:29:21] 230 User logged in.
[14:29:21] SYST
[14:29:21] 215 Windows_NT
[14:29:21] Detected Server Type: Windows NT
[14:29:21] RTT: 46.846 ms
[14:29:21] FEAT
[14:29:21] 211-Extended features supported:
[14:29:21] LANG EN*
[14:29:21] UTF8
[14:29:21] AUTH TLS;TLS-C;SSL;TLS-P;
[14:29:21] PBSZ
[14:29:21] PROT C;P;
[14:29:21] CCC
[14:29:21] HOST
[14:29:21] SIZE
[14:29:21] MDTM
[14:29:21] 211 END
[14:29:21] OPTS UTF8 ON
[14:29:21] 200 OPTS UTF8 command successful - UTF8 encoding now ON.
[14:29:21] TYPE I
[14:29:21] 200 Type set to I.
[14:29:21] REST 0
[14:29:21] 350 Restarting at 0.
[14:29:21] PWD
[14:29:21] 257 "/" is current directory.
[14:29:21] TYPE A
[14:29:21] 200 Type set to A.
[14:29:21] PASV
[14:29:21] 227 Entering Passive Mode (194,154,164,31,111,129)
[14:29:21] Opening data connection to 194.154.164.31 Port: 28545
[14:29:21] LIST -aL
[14:29:21] 150 Opening ASCII mode data connection.
[14:29:21] 93 bytes transferred. (1.97 KB/s) (46 ms)
[14:29:22] 226 Transfer complete.
[14:29:26] CWD /web
[14:29:26] 250 CWD command successful.
[14:29:26] PWD
[14:29:26] 257 "/web" is current directory.
[14:29:26] PASV
[14:29:26] 227 Entering Passive Mode (194,154,164,31,111,147)
[14:29:26] Opening data connection to 194.154.164.31 Port: 28563
[14:29:26] LIST -aL
[14:29:26] 150 Opening ASCII mode data connection.
[14:29:26] 223 bytes transferred. (7.02 KB/s) (31 ms)
[14:29:27] 226 Transfer complete.
[14:29:27] MDTM Web site- dream.mhp
[14:29:27] 213 20091201173136
[14:29:27] Time zone offset: 0 seconds (0.0 hours)
[14:29:57] NOOP
[14:29:57] 200 NOOP command successful.

You have to upload a start page for your website. Usually this file is called index.htm or index.html

For technical support please purchase a license:
https://www.smartftp.com/buy.php

Regards,
SmartFTP