Not a plain file error

saltycat

2009-07-14 13:39:38

I am so confused! The last two times I have tried to upload pictures I get a "not a plain file" error. These are some of the same pictures I have uploaded before with no problem. I am not doing anything differently. I just don't understand. If I try to upload again, then I get a screen to choose options. If I choose "Copy and Replace", it will upload the picture. This is fine - except that it takes twice as long to do. Help!!!

2009-07-14 14:46:22

Please post the system information from the menu: Help->About "System Information" dialog.

saltycat

2009-07-16 13:48:59

Hope this is what you wanted!

+- System -----------------------------
Microsoft Windows XP Home Edition
Service Pack 2 (Build 2600)

CPU Speed : 2199 MHz
Total Memory : 447 MB
Free Memory : 118 MB

+- SmartFTP ---------------------------
Version : 3.0.1027.10
Time Stamp : 2009-05-26 05:46:57
Platform : x86
Id : 400066444
Days in use : 689

+- Application DLL --------------------
sfFTPLib.dll : 1.5.17.47
sfFavorites.dll : 1.0.23.10
sfFavoritesShellExtension.dll : 2.0.3.7
sfTransferQueue.dll : 1.0.20.10
sfFTPShellExtension.dll : 1.0.18.10
SmartFTPPS.dll : 3.0.1027.10

+- Language ---------------------------
SmartFTP.exe : 3.0.1027.10

+- Internet Explorer ------------------
Version : 7.0.5730.11

+- Winsock ----------------------------
Winsock : 2.2

2009-07-16 17:33:10

Install the latest version of SmartFTP: https://www.smartftp.com/download

Then check the transfer status in the transfer queue window.

saltycat

2009-07-17 18:35:47

I downloaded the latest version. I tried to upload an image, and I get the same "not a plain file" error that I got before.

2009-07-17 20:34:04

Post a screenshot. What you see in the Remote Browser window is irrelevant for the transfer.

saltycat

2009-07-22 14:26:50

Post a screenshot. What you see in the Remote Browser window is irrelevant for the transfer.

I don't understand what this means or how to do it.

2009-07-22 14:36:17

https://www.smartftp.com/support/kb/how- ... f2598.html

saltycat

2009-07-25 11:50:38

https://www.smartftp.com/support/kb/how ... f2598.html

Sorry - even with the directions this is beyond me, and I don't have anyone to help me.

saltycat

2009-07-30 19:49:29

Sorry - even with the directions this is beyond me, and I don't have anyone to help me.

I guess since I'm technically challenged I don't get anymore help!

2009-07-30 21:32:36

Did you take a look at the article on how to send a screenshot?

You can also try to email the screenshot to support@smartftp.com:
1. Prtn Scrn key on the keyboard
2. New Email
3. Paste image from the clipboard into the email. Right-click somewhere then select "Paste" from the context menu. Or just Ctrl+V.