how to uplaod files correctly


ok now im in a pickle,

i have smart ftp loaded up,
I have entered details for remote web server

now in the section for remote webserver there is a folder with my domain name on it
now when i go to transfer the folder I want to this to it just says :

[13:14:42] Resolving host name ""
[13:14:42] Connecting to Port: 21
[13:14:42] Connected to
[13:14:42] 220-Microsoft FTP Service
[13:14:42] 220 ftp server 29
[13:14:42] USER
[13:14:42] 331 Password required for
[13:14:42] PASS (hidden)
[13:14:43] 230 User logged in.
[13:14:43] SYST
[13:14:43] 215 Windows_NT
[13:14:43] Detected Server Type: Windows NT
[13:14:43] RTT: 92.908 ms
[13:14:43] FEAT
[13:14:44] 211-Extended features supported:
[13:14:44] LANG EN*
[13:14:44] UTF8
[13:14:44] AUTH TLS;TLS-C;SSL;TLS-P;
[13:14:44] PBSZ
[13:14:44] PROT C;P;
[13:14:44] CCC
[13:14:44] HOST
[13:14:44] SIZE
[13:14:44] MDTM
[13:14:44] 211 END
[13:14:44] OPTS UTF8 ON
[13:14:44] 200 OPTS UTF8 command successful - UTF8 encoding now ON.
[13:14:44] TYPE I
[13:14:44] 200 Type set to I.
[13:14:44] REST 0
[13:14:44] 350 Restarting at 0.
[13:14:44] PWD
[13:14:44] 257 "/" is current directory.
[13:14:44] CWD /catalog
[13:14:44] 550 The system cannot find the file specified.
[13:14:44] MKD catalog
[13:14:44] 550 Access is denied.
[13:14:44] Transfer failed.

is this basically saying that I cannot add this folder directly to the domain name?

I tried creatinga new folder and it wouldnt allow this either.
I need to pinpoint the problem and Im not sure where to look, server files?, web server customer services?, the actual files I am trying to transfer?

also just to add note in the folder section it has following folders;

domain name
log file

??? Pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee Help

Much appreciated

You are not allowed to create a new folder on the server. Please contact your web hosting provider for assistance.

ok thanks
am gna ring server provider.