Trouble connecting

Hi,

Can anyone help with this problem:

[15:49:42] SmartFTP v3.0.1021.14
[15:49:42] Resolving host name "http://puma.unixbsd.info"
[15:49:42] Unable to resolve host name.
[15:49:43] Active Help: https://www.smartftp.com/support/kb/81
[15:49:43] Connect failed. Waiting to retry (30s)...
[15:50:13] Connection attempt 2...
[15:50:13] Resolving host name "http://puma.unixbsd.info"
[15:50:13] Unable to resolve host name.
[15:50:13] Active Help: https://www.smartftp.com/support/kb/81
[15:50:13] Connect failed. Waiting to retry (30s)...

It was working fine but then suddenly I couldn't get in.

Thanks

Jeza

Dear Jeza ..

Please try puma.unixbsd.info instead of the http://puma.unixbsd.info for the host name. Go to the menu: File->New Remote Browser. Then enter the information there.

Regards,
Mat

Mat,

I still seem to be getting the same error:

[16:56:07] SmartFTP v3.0.1021.14
[16:56:08] Resolving host name "puma.unixbsd.info"
[16:56:08] Unable to resolve host name.
[16:56:08] Active Help: https://www.smartftp.com/support/kb/81
[16:56:08] Connect failed. Waiting to retry (30s)...


Jeza

Contact your web hosting provider for the correct host name. Once you have this information go to the menu: File->New Remote Browser.

Regards,
SmartFTP