Searching For Items

Hi

When i enter my ftp info (username-password-host-port) it will not connect
it will connect for my friend and he is using smartftp also
any idea's?
All it comes up with is "Searching For Items" and that is all it say's

Ty sincerely~

Hello ..

Please post the log of your FTP session. And if possible post a screenshot showing the problem.

Thank you
Regards,
SmartFTP

Ok here is a log of wat it comes up with when i try to connect

[13:20:34] SmartFTP v3.0.1020.2
[13:20:34] Resolving host name "122.100.2.251"
[13:20:34] Connecting to 122.100.2.251 Port: 21
[13:20:34] Connected to 122.100.2.251.
[13:20:34] 220---------- Welcome to Pure-FTPd ----------
[13:20:34] 220-You are user number 1 of 50 allowed.
[13:20:34] 220-Local time is now 13:15. Server port: 21.
[13:20:34] 220-This is a private system - No anonymous login
[13:20:34] 220-IPv6 connections are also welcome on this server.
[13:20:34] 220 You will be disconnected after 15 minutes of inactivity.
[13:20:34] USER jedimoonyftp
[13:20:34] 331 User jedimoonyftp OK. Password required
[13:20:34] PASS (hidden)
[13:20:35] 530 Authentication failed, sorry
[13:20:35] Active Help: https://www.smartftp.com/support/kb/51
[13:20:35] QUIT
[13:20:39] 221-Goodbye. You uploaded 0 and downloaded 0 kbytes.
[13:20:39] 221 Logout.
[13:20:39] Server closed connection
[13:20:39] Connect failed. Waiting to retry (30s)...




Here is the log of my friend connecting to the same ftp

[20:13:30] SmartFTP v3.0.1016.9
[20:13:35] Resolving host name "122.100.2.251"
[20:13:35] Connecting to 122.100.2.251 Port: 21
[20:13:35] Connected to 122.100.2.251.
[20:13:35] 220---------- Welcome to Pure-FTPd ----------
[20:13:35] 220-You are user number 2 of 50 allowed.
[20:13:35] 220-Local time is now 22:09. Server port: 21.
[20:13:35] 220-This is a private system - No anonymous login
[20:13:35] 220-IPv6 connections are also welcome on this server.
[20:13:35] 220 You will be disconnected after 15 minutes of inactivity.
[20:13:35] USER jedimoonyftp
[20:13:36] 331 User jedimoonyftp OK. Password required
[20:13:36] PASS (hidden)
[20:13:36] 230-Your bandwidth usage is restricted
[20:13:36] 230-User jedimoonyftp has group access to: 500
[20:13:36] 230-OK. Current directory is /
[20:13:36] 230 64019 Kbytes used (0%) - authorized: 9765625 Kb

Image

There is a link to a screenshot

Hello ..

From the log I can see that the server does not let you:
[13:20:35] 530 Authentication failed, sorry

This usually means that you have entered the wrong password or there are other restritions on the account. Please contact your web hosting provider for assistance.

Regards,
Mat