Renewal

I am the web director for a non profit organization and have used Smart FTP to upload items to the server. Since we fit as a non-purchasing user, I normally download a new copy when I am notified that my liscense is about to expire. This has just happened. I downloaded a new copy and when I tried to use it, I was told that my liscense is about to expire. I rebooted the computer and tried to use the program and got the same expiration message. I downloaded yet again and when I tried to use it, got the same message. What is Happening?

Hello ..

Whats your license key id?