550 Can't Change Directory

Good morning,
We are having issues with one of our directories. We are able to upload files into it, which then appear on the host server, but once we log out of SmartFTP and then log back in the files disappear. We are now receiving a 550 error message saying that the directory does not exist, but our home computer is able to open the folder and view the files uploaded into it. The following is the log of the problem:

[09:54:31] SmartFTP v3.0.1015.5
[09:54:32] Resolving host name "38.118.39.13"
[09:54:32] Connecting to 38.118.39.13 Port: 21
[09:54:32] Connected to 38.118.39.13.
[09:54:32] 220---------- Welcome to Pure-FTPd ----------
[09:54:32] 220-You are user number 1 of 8 allowed.
[09:54:32] 220-Local time is now 08:58. Server port: 21.
[09:54:32] 220 You will be disconnected after 15 minutes of inactivity.
[09:54:32] USER gallzeidler
[09:54:32] 331 User gallzeidler OK. Password required
[09:54:32] PASS (hidden)
[09:54:34] 230 OK. Current restricted directory is /
[09:54:34] SYST
[09:54:34] 215 UNIX Type: L8
[09:54:34] Detected Server Type: UNIX
[09:54:34] FEAT
[09:54:35] 211-Extensions supported:
[09:54:35] EPRT
[09:54:35] IDLE
[09:54:35] MDTM
[09:54:35] SIZE
[09:54:35] REST STREAM
[09:54:35] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[09:54:35] MLSD
[09:54:35] ESTP
[09:54:35] PASV
[09:54:35] EPSV
[09:54:35] SPSV
[09:54:35] ESTA
[09:54:35] UTF8
[09:54:35] 211 End.
[09:54:35] Detected Server Software: PureFTPd
[09:54:35] OPTS UTF8 ON
[09:54:35] 200 OK, UTF-8 enabled
[09:54:35] PWD
[09:54:35] 257 "/" is your current location
[09:54:35] CWD /GZ-DATA
[09:54:35] 550 Can't change directory to /GZ-DATA: No such file or directory

Any suggestions would be greatly appreciated. Thank you in advance.

Tim

Hello Tim ..

Please post a screenshot showing SmartFTP and the root directory listing.

Thank you
Regards,
SmartFTP