Not seeing any folders or files...

Let me start this out by saying I am working on this for a client who is unable to access our FTP via SmartFTP. I am able to access and upload/download through Fetch and Filezilla. So I downloaded SmartFTP and logged in without a problem, only I am not able to see any folders or files. Here is my log, thanks in advance:

[14:47:57] SmartFTP v3.0.1013.8
[14:47:58] Resolving host name "indy.hackettpublishing.com"
[14:47:58] Connecting to 12.165.244.138 Port: 21
[14:47:58] Connected to indy.hackettpublishing.com.
[14:48:01] 220 cambridge.biz FTP server ready.
[14:48:01] USER production
[14:48:01] 331 Password required for production.
[14:48:01] PASS (hidden)
[14:48:01] 230--------------------------------------------------------------------------------
[14:48:01] 230-Hackett Publishing Company, Inc. Restricted Access
[14:48:01] 230--------------------------------------------------------------------------------
[14:48:01] 230-
[14:48:01] 230 User production logged in.
[14:48:01] SYST
[14:48:01] 215 UNIX Type: L8 Version: BSD-199506
[14:48:01] Detected Server Type: UNIX
[14:48:01] FEAT
[14:48:01] 211-Supported features:
[14:48:01] REST STREAM
[14:48:01] ADAT
[14:48:01] AUTH
[14:48:01] CCC
[14:48:01] CONF
[14:48:01] ENC
[14:48:01] MIC
[14:48:01] PBSZ
[14:48:01] PROT
[14:48:01] MDTM
[14:48:01] UTF8
[14:48:01] SIZE
[14:48:01] 211 End
[14:48:01] OPTS UTF8 ON
[14:48:01] 200 UTF-8 encoding enabled
[14:48:01] PWD
[14:48:01] 257 "/" is current directory.
[14:48:02] TYPE A
[14:48:02] 200 Type set to A.
[14:48:02] PORT 10,0,0,102,16,80
[14:48:02] 200 PORT command successful.
[14:48:02] LIST -aL
[14:48:02] 150 Opening ASCII mode data connection for directory listing.
[14:48:02] 39 bytes transferred. (1.22 KB/s) (31 ms)
[14:48:02] 226 Transfer complete.
[14:48:32] NOOP
[14:48:32] 200 NOOP command successful.
[14:49:02] NOOP
[14:49:02] 200 NOOP command successful.
[14:49:32] NOOP
[14:49:32] 200 NOOP command successful.
[14:50:02] NOOP
[14:50:02] 200 NOOP command successful.
[14:50:16] PORT 10,0,0,102,16,81
[14:50:16] 200 PORT command successful.
[14:50:16] LIST -aL
[14:50:16] 150 Opening ASCII mode data connection for directory listing.
[14:50:16] 39 bytes transferred. (N/A/s) (0 ms)
[14:50:17] 226 Transfer complete.
[14:50:37] PORT 10,0,0,102,16,86
[14:50:37] 200 PORT command successful.
[14:50:37] LIST -aL
[14:50:37] 150 Opening ASCII mode data connection for directory listing.
[14:50:37] 39 bytes transferred. (847 bytes/s) (46 ms)
[14:50:37] 226 Transfer complete.
[14:51:07] NOOP
[14:51:07] 200 NOOP command successful.
[14:51:37] NOOP
[14:51:37] 200 NOOP command successful.
[14:51:54] PORT 10,0,0,102,16,90
[14:51:54] 200 PORT command successful.
[14:51:54] LIST -aL
[14:51:54] 150 Opening ASCII mode data connection for directory listing.
[14:51:54] 39 bytes transferred. (2.53 KB/s) (15 ms)
[14:51:54] 226 Transfer complete.

Mines not far off that and i just get error pages. Im stumped.


[21:07:35] SmartFTP v3.0.1013.8
[21:07:36] Resolving host name "www.my-goldenretriever.com"
[21:07:36] Connecting to 212.227.33.251 Port: 21
[21:07:36] Connected to www.my-goldenretriever.com.
[21:07:36] 220 FTP Server ready.
[21:07:36] USER u48415051-Richard
[21:07:36] 331 Password required for u48415051-Richard
[21:07:36] PASS (hidden)
[21:07:36] 230 User u48415051-Richard logged in
[21:07:36] SYST
[21:07:36] 215 UNIX Type: L8
[21:07:36] Detected Server Type: UNIX
[21:07:36] FEAT
[21:07:36] 211-Features:
[21:07:36] MDTM
[21:07:36] REST STREAM
[21:07:36] SIZE
[21:07:37] 211 End
[21:07:37] PWD
[21:07:37] 257 "/" is the current directory
[21:07:37] TYPE A
[21:07:37] 200 Type set to A
[21:07:37] PASV
[21:07:37] 227 Entering Passive Mode (212,227,33,251,247,105).
[21:07:37] Opening data connection to 212.227.33.251 Port: 63337
[21:07:37] LIST -aL
[21:07:37] 150 Opening ASCII mode data connection for file list
[21:07:37] 445 bytes transferred. (7.90 KB/s) (55 ms)
[21:07:37] 226 Transfer complete
[21:08:08] NOOP
[21:08:08] 200 NOOP command successful
[21:08:38] NOOP
[21:08:38] 200 NOOP command successful

Goto "Favorite Properties" of the connection then goto "FTP->Transfer" page and change "Directory List Options" to "Use Favorite's Settings" then turn off "Show all Files" and "Resolve Links" switches and try again.
You can also make a right click on right site of the browser and use "Show Raw Listing" the you can directly see what the server sends.

Regards,
-Mike