FTP wont load

I keep getting this message

Connect failed. Waiting to retry (30s)...
[20:19:45] Client closed the connection.
[20:20:15] Connection attempt 2...
[20:20:15] Resolving host name "<site name>"
[20:20:15] Connecting to Port: 21
[20:20:36] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[20:20:37] Client closed the connection.
[20:20:37] Connect failed. Waiting to retry (30s).

It looks like a software firewall installed on your computer is blocking SmartFTP from connectiting to the server. To solve this problem add SmartFTP to the exception list in your software firewall.