I GET SMART FTP TO UPLOAD MY FILES TO MY WEBSITE

I WOULD SURE LIKE SOME ONE TO TELL ME WHY I CAN'T GET MY SMART FTP V3.0.1012.4 TO UPLOAD MY FILES TO MY WEB SITE????? ALL IT DOES IS STIT THIER AND LOOK AT ME WHEN I TRY TO TRANSFER FILES. WHY DOES THIS HAPPEN.