I am on Day 5 of my 30-day free trial period and still cannot connect to my server. I have been on the phone to them many times and it has been suggested that I have the wrong username and password next to the address line. I had originally understood that the username and password should be those I received from my server but then I heard that perhaps they should be the username and password given by SmartFTP. However, one can't receive these until one buys the program. So.... my question: what username and password should be going into these fields?