music won't upload

everything has been working ok - but i just upgraded and i believe that's when my problem started - i have tried to upload several music folders - they all work the same - it only loads a small amount of the file - this is what the log reads - help !!! i am also have to load one file at a time- (i use to be able to ftp several files at once)


[12:26:42] 227 Entering Passive Mode (204,189,82,249,56,231)
[12:26:42] Opening data connection to 204.189.82.249 Port: 14567
[12:26:42] REST 133120
[12:26:43] 350 Restart position accepted (133120).
[12:26:43] STOR music.mp3
[12:26:44] 150 Ok to send data.
[12:26:50] Transfer Timeout (60s). Closing data connection.
[12:26:50] 133120 bytes transferred. (17.9 KB/s) (00:00:07)
[12:26:55] 226 File receive OK.
[12:26:55] SIZE music.mp3
[12:26:56] 213 266240
[12:26:56] File size mismatch.
[12:26:56] TYPE A
[12:26:57] 200 Switching to ASCII mode.
[12:26:57] PASV
[12:26:57] 227 Entering Passive Mode (204,189,82,249,25,6)
[12:26:57] Opening data connection to 204.189.82.249 Port: 6406
[12:26:57] LIST -aL
[12:26:58] 150 Here comes the directory listing.
[12:26:58] 653 bytes transferred. (2.92 KB/s) (218 ms)
[12:26:58] 226 Directory send OK.
[12:26:58] Transfer failed. Use the Transfer Queue for automatic retries.
[12:27:29] NOOP

i have noticed 20 people have looked at this but no reply - does tech support look at this or is this forum a talk about for end users (this may be a silly question, sorry) - i don't know how to get in touch with tech support.....

Since you are a licensed customer we have answered your question in the Premium Support forum.