No credentials are available in the security package

Hi Folks,

I'm suddenly having a problem connecting to a Gene6 FTP server using SSL (AUTH TLS, to be specific) Here's the log (since this is a public forum, I've obscured the real domain and ip addresses):

[17:14:15] Resolving host name "xxx.yyy.zzz"

[17:14:15] Connecting to x.x.x.x Port: 21

[17:14:15] Connected to xxx.yyy.zzz.

[17:14:15] SSL/TLS internal error (Error = 0xce7a0ec7).

[17:14:15] No credentials are available in the security package

[17:14:15] Cannot login waiting to retry (30s)...

[17:14:15] The system detected an invalid pointer address in attempting to use a pointer argument in a call.

[17:14:15] Client closed the connection.

This connection has been working for months and suddenly today it has stopped. I can use another ftp client to connect, but not SmartFTP. I don't have any client certificates, and I've never needed them.

My version is 2.5.1008

Please help, and thanks in advance!

- Bryan

It seems you are using Implicit SSL/TLS. You should use Explicit SSL/TLS. To change it go to the favorite settings and change the protocol.

Regard,s
Mat

Mat,

Thanks for the response. Unfortunately, that didn't make a difference:

[14:43:44] SmartFTP v2.5.1008.34
[14:43:45] Resolving host name "ded1233.maximumasp.com"
[14:43:45] Connecting to 66.29.192.164 Port: 21
[14:43:45] Connected to ded1233.maximumasp.com.
[14:43:45] 220 Gene6 FTP Server v3.10.0 (Build 2) ready...
[14:43:45] AUTH TLS
[14:43:45] 234 AUTH command ok; starting SSL connection.
[14:43:45] SSL/TLS internal error (Error = 0x1be73f26).
[14:43:45] No credentials are available in the security package
[14:43:45] Cannot login waiting to retry (30s)...
[14:44:15] Continue to login attempt 2...
[14:44:15] QUIT
[14:44:15] The system detected an invalid pointer address in attempting to use a pointer argument in a call.
[14:44:15] Client closed the connection.
[14:44:15] Cannot login waiting to retry (30s)...

Try to regenerate the server cert on the server side.

Also try to connect to the server with another FTP client.

Regards,
Mat

Try to regenerate the server cert on the server side.

Also try to connect to the server with another FTP client.

Regards,
Mat
A new FTP client (FTP Voyager) works fine.

Regenerating the server cert has no effect. Still an issue for SmartFTP.

Try to use another client cert (Favorite Settings->FTP->SSL) or generate a new client cert.

If this doesn't work the problem is very likely with a misconfigured/corrupt system. Try it on another system/computer. It works on my system:

[20:31:54] SmartFTP v2.5.1008.36

[20:31:54] Resolving host name "ded1233.maximumasp.com"

[20:31:54] Connecting to 66.29.192.164 Port: 21

[20:31:54] Connected to ded1233.maximumasp.com.

[20:31:55] 220 Gene6 FTP Server v3.10.0 (Build 2) ready...

[20:31:55] AUTH TLS

[20:31:55] 234 AUTH command ok; starting SSL connection.

[20:31:55] Connected. Exchanging encryption keys...

[20:31:56] Session Cipher: 128 bit AES

[20:31:56] TLS encrypted session established.

[20:31:56] PBSZ 0

Regards.,
Mat