Crash when transferring a large number of files

I am attempting to transfer a large number of files from my computer to my ftp site. The transfer starts correctly with no problems. The number and size of files is large, so I walk away from my computer. When I come back in a couple of hours, SmartFTP has crashed.

I get a standard windows error message saying "SmartFTP Client has encountered a problem and needs to close. We are sorry for the inconvenience." The dialog has an option view the error report, send it to Microsoft, or close.

The SmartFTP window is still up at this point. It is attempting to transfer files, but continually fails. The log looks like this:

[07:59:33] Resolving host name "st94.startlogic.com"
[07:59:33] Connecting to 72.22.71.49 Port: 21
[07:59:33] Connected to st94.startlogic.com.
[07:59:33] 421 Too many connections (4) from this IP

[08:00:03] Resolving host name "st94.startlogic.com"
[08:00:03] Connecting to 72.22.71.49 Port: 21
[08:00:03] Connected to st94.startlogic.com.
[08:00:03] 421 Too many connections (4) from this IP

[08:00:33] Resolving host name "st94.startlogic.com"
[08:00:33] Connecting to 72.22.71.49 Port: 21
[08:00:33] Connected to st94.startlogic.com.
[08:00:33] 421 Too many connections (4) from this IP

...

[08:07:21] Resolving host name "st94.startlogic.com"
[08:07:21] Connecting to 72.22.71.49 Port: 21
[08:07:21] Connected to st94.startlogic.com.
[08:07:21] 421 Too many connections (4) from this IP

[08:07:51] Resolving host name "st94.startlogic.com"
[08:07:51] Connecting to 72.22.71.49 Port: 21
[08:07:51] Connected to st94.startlogic.com.
[08:07:51] 421 Too many connections (4) from this IP

Thanks,
David

Oops, forgot to add this:

Once I close the error dialog, the SmartFTP window then closes also.

Hello ..

Please install the latest version from:
https://www.smartftp.com/download

If SmartFTP still crashs please post very detailed step by instructions on how to reproduce the problem.

Regards,
SmartFTP

I downloaded the latest version of SmartFTP and tried this again.

I tried to transfer a large number of JPG's. I left it running over night. After transferring 1.43 GB of files, it crashed.

Please provide step by step instructions on how to reproduce this. Without them we cannot fix a possible bug.

Regards,
SmartFTP

What additional steps are you looking for?

I place a folder in the temporary queue. I move the folder to my FTP site so that it is in the transfer queue. I press start. Files start transferring properly. Eventually, it crashes.

Hello ..

We need all information to reproduce it here. E.g. host, username, password information. Please try to reproduce it with a public host. The exact files you add to the queue. All changes from the default global and favorite settings etc.

Regards,
Mat
SmartFTP