Remote browser folders and files do not display

I appear to connect to the remote browser correctly and ftp.domainname.com appears in the folder window, but no folders appear below it and no files in the file window.

This occurs whatever domain I try.

Please advise.

Forgot to add the log - below:

[16:59:48] SmartFTP v2.5.1006.8
[16:59:48] Resolving host name "ftp.chemhist.co.uk"
[16:59:49] Connecting to 88.208.210.218 Port: 21
[16:59:49] Connected to ftp.chemhist.co.uk.
[16:59:49] 220 Matrix WSA FTP
[16:59:49] USER chemhist.co.uk
[16:59:49] 331 Password required for chemhist.co.uk.
[16:59:49] PASS (hidden)
[16:59:49] 230 User chemhist.co.uk logged in.
[16:59:49] SYST
[16:59:49] 215 UNIX Type: L8 Internet Component Suite
[16:59:49] Detected Server Type: UNIX
[16:59:49] FEAT
[16:59:49] 500 'FEAT': command not understood.
[16:59:49] TYPE I
[16:59:49] 200 Type set to I.
[16:59:49] REST 0
[16:59:49] 501 Required byte offset parameter bad or missing.
[16:59:49] PWD
[16:59:49] 257 "/" is current directory.

Press F5 and send the complete logl.

Log after restarting and pressing F5:

[07:46:42] SmartFTP v2.5.1006.8
[07:46:42] Resolving host name "ftp.chemhist.co.uk"
[07:46:42] Connecting to 88.208.210.218 Port: 21
[07:46:42] Connected to ftp.chemhist.co.uk.
[07:46:42] 220 Matrix WSA FTP
[07:46:42] USER chemhist.co.uk
[07:46:42] 331 Password required for chemhist.co.uk.
[07:46:42] PASS (hidden)
[07:46:42] 230 User chemhist.co.uk logged in.
[07:46:42] SYST
[07:46:42] 215 UNIX Type: L8 Internet Component Suite
[07:46:42] Detected Server Type: UNIX
[07:46:42] FEAT
[07:46:42] 500 'FEAT': command not understood.
[07:46:42] TYPE I
[07:46:42] 200 Type set to I.
[07:46:42] REST 0
[07:46:42] 501 Required byte offset parameter bad or missing.
[07:46:42] PWD
[07:46:42] 257 "/" is current directory.
[07:46:58] TYPE A
[07:46:59] 200 Type set to A.
[07:46:59] PASV
[07:46:59] 227 Entering Passive Mode (88,208,210,218,16,153).
[07:46:59] Opening data connection to 88.208.210.218 Port: 4249
[07:46:59] LIST -aL
[07:47:00] 150 Opening data connection for directory list.
[07:47:00] 46 bytes transferred. (89 bytes/s) (516 ms)
[07:47:00] 226 File sent ok

Hello ..

Try to uncheck the [ ] Show All Files and [ ] Resolve Links options in the FTP -> Transfer dialog of your favorite. If the -al arguments in the LIST -al command still show up you did not correctly change the settings. Then please send the new log.
Regards,
-Mat

Folders and files display after unchecking Show all files and Resolve links. To do this I had to change for Default to Favourite settings.

I then unchecked [ ] Show all files and [ ] Resolve links in the default settings and now all addressed display their folders and files.

Is this the correct procedure?

[09:57:31] SmartFTP v2.5.1006.8
[09:57:31] Resolving host name "ftp.chemhist.co.uk"
[09:57:31] Connecting to 88.208.210.218 Port: 21
[09:57:31] Connected to ftp.chemhist.co.uk.
[09:57:31] 220 Matrix WSA FTP
[09:57:31] USER chemhist.co.uk
[09:57:31] 331 Password required for chemhist.co.uk.
[09:57:31] PASS (hidden)
[09:57:31] 230 User chemhist.co.uk logged in.
[09:57:31] SYST
[09:57:31] 215 UNIX Type: L8 Internet Component Suite
[09:57:31] Detected Server Type: UNIX
[09:57:31] FEAT
[09:57:31] 500 'FEAT': command not understood.
[09:57:31] TYPE I
[09:57:31] 200 Type set to I.
[09:57:31] REST 0
[09:57:31] 501 Required byte offset parameter bad or missing.
[09:57:31] PWD
[09:57:31] 257 "/" is current directory.
[09:57:36] TYPE A
[09:57:36] 200 Type set to A.
[09:57:36] PASV
[09:57:36] 227 Entering Passive Mode (88,208,210,218,11,234).
[09:57:36] Opening data connection to 88.208.210.218 Port: 3050
[09:57:36] LIST
[09:57:36] 150 Opening data connection for directory list.
[09:57:36] 399 bytes transferred. (8.29 KB/s) (47 ms)
[09:57:36] 226 File sent ok

Yes. Now right click on the folder and select "Show Raw Listing" from the context menu. If the listing is empty then the server does not return anything. In this case contact your web hosting provider for assistance.

Regards,
SmartFTP