can't upload at all

I am very new to this, and I was in tutorials. When I direct upload to a remote host, I get this error:

[14:43:26] Connecting to 216.110.137.147 Port: 21
[14:43:29] Connected to field-office.com.
[14:43:39] 220 ProFTPD 1.2.4 Server (ftp.field-office.com) [216.110.137.147]
[14:43:39] USER dhecker1
[14:43:39] 331 Password required for dhecker1.
[14:43:39] PASS (hidden)
[14:43:39] 230 User dhecker1 logged in.
[14:43:39] SYST
[14:43:39] 215 UNIX Type: L8
[14:43:39] Detected Server Type: UNIX
[14:43:39] FEAT
[14:43:39] 500 FEAT not understood.
[14:43:39] PWD
[14:43:39] 257 "/u287/dhecker1" is current directory.
[14:43:39] CWD /u287/dhecker1/ddbNOLA/gallery
[14:43:40] 550 /u287/dhecker1/ddbNOLA/gallery: No such file or directory
[14:43:40] CWD /u287/dhecker1/ddbNOLA
[14:43:40] 250 CWD command successful.
[14:43:40] PWD
[14:43:40] 257 "/u287/dhecker1/ddbNOLA" is current directory.
[14:43:40] TYPE A
[14:43:40] 200 Type set to A.
[14:43:40] PORT 192,168,0,52,16,244
[14:43:40] 200 PORT command successful.
[14:43:40] LIST -aL
[14:43:43] 150 Opening ASCII mode data connection for file list.
[14:43:44] 226 Transfer complete.
[14:44:02] 1397 bytes transferred. (76 bytes/s) (00:00:18)
[14:44:02] Transfer failed. Use the Transfer Queue for automatic retries.


And so the tutorials (and many forum posts) say to use the transfer queue. When I do that - literally nothing happens. As in, no errors, no nothing. Files appear in the transfer queue, but don't appear to be doing anything and the connection eventually times out since it is "idle."

WHAT IS GOING ON?