Uploaded Files Truncated

Love SmartFTP: use it at home and work. Works brilliantly at work, but I've developed a glitch on the home machine.

Don't have server logs at the moment, but will attempt to get those as soon as possible.

I'm assuming this is just a simple fix in the settings, so if anyone has ideas without having to look at server logs, please let me know.

Here are some details. Home connection runs through a wireless router (though I'm hardwired into it), which goes to the modem, then out to my server. No problem there. I got a new computer, installed the latest version of SmartFTP, and ran into the problem of the files being truncated at exactly 2KB each time a file was uploaded to the server. The only thing that changed was the new install of SFTP on a new computer.

Also, SFTP from the work computer uploads files to the same server cluster without problems, and works beautifully, so that's why I'm thinking that it's a settings problem, though I can't seem to find anything in the Knowledge Base.

Suggestions?

Hello ..

Your problem is not related to SmartFTP. It's probably caused by a layer between SmartFTP and the server. For example: NAT router, personal firewall, etc.
Try Passive Mode (PASV) instead of Port Mode (PORT) or vice verse. For a detailed analysis of your problem please purchase a license.

Regards,
SmartFTP

Hello ..

Try PORT mode and post the log.

Regards,
Mat

Thank you.

Did you add SmartFTP to the software firewall?

Can you also send a log from the "other FTP client" where the transfer is working?

Thank you
Mat

Thank you.

Did you add SmartFTP to the software firewall?

Can you also send a log from the "other FTP client" where the transfer is working?

Thank you
Mat

SmartFTP is allowed access to the internet in ZoneAlarm.

The other FTP client is CoreFTP Lite Edition, and the logs are below. As you can see, a 6KB file uploaded properly. It appears, though, that the PORT command is not being shunted to PASV here in these logs.

Resolving domainname.com...
Connect socket #3432 to xx.xx.xxx.156, port 21...
220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 23:55. Server port: 21.
220---------- Welcome to Pure-FTPd [TLS] ----------
USER useruser
331 User useruser OK. Password required
PASS **********
230-User useruser has group access to: useruser
230 OK. Current restricted directory is /
SYST
215 UNIX Type: L8
Keep alive on...
PWD
257 "/" is your current location
PORT 192,168,1,143,62,8
200 PORT command successful
LIST
150 Connecting to port 15880
226-Options: -a -l
226 20 matches total
CWD /access-logs
250 OK. Current directory is /access-logs
CWD /www
250 OK. Current directory is /www
CWD /
250 OK. Current directory is /
Transferred 1,358 bytes in 0.016 seconds
TYPE A
200 TYPE is now ASCII
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/" is your current location
TYPE A
200 TYPE is now ASCII
TYPE I
200 TYPE is now 8-bit binary
NOOP
200 Zzz...
TYPE A
200 TYPE is now ASCII
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/" is your current location
TYPE I
200 TYPE is now 8-bit binary
CWD /public_html
250 OK. Current directory is /public_html
PORT 192,168,1,143,62,9
200 PORT command successful
LIST
150 Connecting to port 15881
226-ASCII
226-Options: -a -l
226 16 matches total
Transferred 1,068 bytes in 0.016 seconds
PWD
257 "/public_html" is your current location
DELE javascript.js
250 Deleted javascript.js
PORT 192,168,1,143,62,10
200 PORT command successful
LIST
150 Connecting to port 15882
226-ASCII
226-Options: -a -l
226 15 matches total
Transferred 997 bytes in 0.016 seconds
REST 0
350 Restarting at 0
PWD
257 "/public_html" is your current location
TYPE I
200 TYPE is now 8-bit binary
PORT 192,168,1,143,62,11
200 PORT command successful
STOR r1_c1.gif
150 Connecting to port 15883
226-File successfully transferred
226 1.652 seconds (measured here), 3.88 Kbytes per second
r1_c1.gif - 6557 bytes transferred

MDTM 20071011164424 r1_c1.gif
550 Can't check for file existence
Transfer time: 00:00:05
TYPE A
200 TYPE is now ASCII
TYPE I
200 TYPE is now 8-bit binary
REST 0
350 Restarting at 0
PWD
257 "/public_html" is your current location
REST 0
350 Restarting at 0
PWD
257 "/public_html" is your current location
NOOP
200 Zzz...
PWD
257 "/public_html" is your current location
NOOP
200 Zzz...
TYPE A
200 TYPE is now ASCII
NOOP
200 Zzz...
TYPE I
200 TYPE is now 8-bit binary
REST 0
350 Restarting at 0
TYPE I
200 TYPE is now 8-bit binary
NOOP
200 Zzz...
TYPE A
200 TYPE is now ASCII
TYPE I
200 TYPE is now 8-bit binary
PWD
257 "/public_html" is your current location